Technical Training Manager
Department: Implementation
Location: Pittsburgh, PA
Type: Full time
Job Description:
The Technical Training Manager is responsible for all aspects of the TeleTracking Technologies internal and external training program for the entire Tele Tracking Technologies product line. The Training Manager is responsible for the creation of training strategies, curriculum, manuals, training aids and training schedules. The internal and external training program at TeleTracking consists of but is not limited to new employee training, partner training, end user training and system administrator training for the entire TeleTracking Technologies product line. This position requires the ability to exercise sound independent discretion and judgment.
Experience Required:
- 3+ years of client facing experience
- 3-5 years training experience with knowledge of Healthcare industry preferred
- 3 or more years experience managing a training function that included responsibility for curriculum design, eLearning initiatives and training budget
- Experience using TeleTracking Technologies solutions or other similar hospital software system is a plus
- Demonstrates a moderate to high level of technical acumen
- ASTD certification is preferred
- Working knowledge of instructional systems design (ISD) is a plus
- Working knowledge of adult learning principles
- Experience with multiple delivery approaches (instructor-led, self-study, computer-based training
- Strong understanding of how hospitals operate, how departments interact and how staff development is handled in a healthcare setting
Job Responsibilities:
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Develop and manage the busy training function for the Implementation Department
- Hire and supervise training coordinators, when the training department expands based on growth and opportunity
- Act as liaison between Development and the Implementation Department, as directed
- Provide training either in the classroom or onsite at client facilities when required Responsible for the growth and development of all TeleTracking Technologies Educators with the demonstrated ability to lead and motivate the team.
- Design and develop training strategies that support organizational key initiatives Develop training materials including outlines and course material, define evaluation strategy, and implement training evaluations.
- Analyze training needs, through discussions with management, to design and develop new training programs or modify and improve existing programs.
- Confer with management on needs assessments to identify training needs based on projected new business relationships, new products, new releases, changes, and other factors.
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
- Train educators, specialists and supervisors in techniques and skills for training and dealing with employees and TeleTracking Technologies customers.
- Develop and organize training manuals, multimedia visual aids, and other educational materials
- Develop testing and evaluation procedures as necessary.
- Oversee training budget for the Implementation Department
- Create and communicate training best practices and standards
- Support Implementation Managers, Team Leaders and Engineer/Specialists in solving client training issues
- Mentor less experienced educators
- Build a positive and team oriented work environment
- Participate in the hiring of Educators and Specialists
- All other duties as needed and as directed by The Director of Implementation
Education Required: Bachelor’s Degree in Training or related field.
Release date: 8/23/2007