Implementation Engineer I, TransportTracking™

Salary Grade: 28

 

Classification/FLSA: Full time, Exempt

 

Reports To: Team Leader

 

Location: Flexible, 100% Travel

 

General Purpose of Job: The Implementation Engineer is responsible for the on-site installation and training of TeleTracking’s solutions.  As a member of the implementation team headed by the Implementation Manager for assigned projects, the Engineer works independently to install, service and train customers on TeleTracking’s solutions.  The Engineer works closely with customer personnel and exercises substantial discretion and judgment in resolving technical issues and adapting the installation and training of TeleTracking’s solutions to unique customer systems and needs.          

 

Principal Duties and Responsibilities:

·Installing TeleTracking’s solutions at customer sites, which include setting up hardware, loading and testing software, connecting the equipment to the network, and configuring the customer's telephony environment

·Working closely with the user departments and IT department on such issues as setup specifications, hardware troubleshooting and repair, networking, interfacing with HL7, phone lines, pagers and Dialogic cards. 

· Training user groups on use of the products

·Performing service work

·Maintaining a high level of customer satisfaction

·Solving technical issues

·Communicating timely

oStatus updates to Implementation Manager during the installation

o Any open issues to Implementation Manager and Technical Support at the conclusion of on-site work

·Participating in weekly customer conference calls with Implementation Manager and customer.

·Providing feedback to Team Leader for

obugs and product enhancements

oprocess improvements

odocumentation improvements

·Conducting post-installation training to improve customer’s knowledge and use of the solution

·Completing customer readiness checklist

·Obtaining acceptance certificates upon project completion

·Contributing to a positive and team oriented work environment

· Training other employees

 

Basic Qualifications: Education, Experience and Skills

·MCSE, A+ or BS/BA/equivalent experience in computer discipline

·2+ years experience in technology field

·MS Access and  Microsoft SQL Server 2005 or 2000

·MCDBA a plus

·In-depth expertise in hardware and software that provides foundation to quickly learn & understand proprietary software products and technical architecture

·Service Center Operations experience strongly preferred

·Knowledge of the healthcare industry and/or IVR telephony software

·Effective communications skills, presentation skills, and writing ability

·Prior training experience

·High degree of reliability

·Assertive, self-motivated and proactive

·Ability to multi-task and effectively prioritize assignments

·Demonstrated focus on customer service

·Valid driver’s license along with proper insurances

 

Physical Requirements: General office conditions, 100% travel, engage positively with clients while installing Solution, travel by automobile, frequently for periods as long or longer than four hours and by coach air travel as often or more often than two times per week. Report to various parts of large client hospitals to meet or train in various sections of the facility.

 

 

The above statements are intended to provide the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements

 

 

TeleTracking Technologies, Inc. employees shall adhere to all of TeleTracking Technologies policies and procedures including those relating to confidentiality and security of our data assets.  This includes limiting individual’s access to only that protected information necessary to perform job duties as required under HIPAA. 

AA/EOE

Release date: 10/6/2008

Click here to apply for this position.

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