Methodist Healthcare System

Transfer Center Drives 300% Volume Increase at San Antonio Healthcare System

Communication breakdown, lost business, and disgruntled physicians and families – these were the effectors leadership at Methodist needed to make capacity management the system’s No.1 priority, in order to serve a higher patient volume in its 26-county service area. With TeleTracking solutions on board, results at Methodist have far exceeded expectations. Transfer center volume has more than tripled within 3 months of centralization, transfer acceptance rate is now at 99% and there has been a positive shift in hospital attitude.