Transport Management

The process of transporting patients through hospitals has advanced significantly since the days when it was primarily in the hands of volunteers or unit nurses. Prompt transport is now a vital part of maintaining a smooth patient flow continuum, the basis for using existing capacity most effectively.

Transport was first automated by TeleTracking in 1995. It featured “dispatching logic,” which automatically located the most appropriate and available transporter for each transport task. TeleTracking’s most recent application, TransportTracking™, has evolved to “intelligent” dispatching on an enterprise-wide basis. This solution makes all routine transporter decisions automatically so supervisors can tend to more pressing issues. For example, this broadly configurable application can match a patient who needs a wheelchair to an available transporter who has one. Proximity matching then finely tunes the request so that the nearest transporter with the right equipment gets the task.

And, for the first time ever, system administrators can shape and mold how TransportTracking™ “thinks” to make dispatching decisions. The TeleTracking team can show clients how to make the best possible use of dispatcher-less transporting for greater staff and resource manageability than ever. TeleTracking experts can show you how to set and maintain performance goals using Real-Time Key Indicators which report average response times, transit times, jobs pending, jobs rejected and employees on duty.

You’ll also learn to analyze the causes of late pick-ups, transport-related delays, and potential bottlenecks. Users can weight certain factors against others, measure dispatching settings against different deployment methods, patient volumes and seasonal patterns, review decisions to determine which configurations work best under specific conditions and save those settings for the conditions.


Designed to streamline all of your hospital's patient transport functions, TransportTracking™ becomes your automatic transport dispatcher. This proven workflow automation solution enhances staff communication, reduces late pick-ups, minimizes schedule conflicts and helps identify transport-related delays.