Delivering Innovation to Baptist
Integration of EMS and hospital system is key to ambulance service success
When the first Baptist-branded ambulances rolled into Memphis on April 1, 2017, it was the culmination of months of work developing a unique, integrated system that would ultimately streamline processes and increase efficiencies in patient transfers throughout Baptist Memorial Health Care’s 18 hospitals and six 9-1-1 service areas in Tennessee and Mississippi.
In March 2017 Baptist Memorial Health Care signed a master services agreement with Priority Ambulance to become the ambulance transport provider to the healthcare system and less than three weeks later, Priority Ambulance had mobilized the first 10 ambulances and more than 60 employees to serve Baptist’s five medical facilities in the greater Memphis area. One year into the relationship, they have 31 vehicles and 300 ambulance employees providing medical transport to more than 30,000 patients each year at 12 Baptist Memorial Health Care facilities, and provides six communities with 9-1-1 service in Mississippi and West Tennessee.