Experts in the Field

Joy Avery, RN, MSN | VP, Clinical Strategy

Joy Avery, RN, MSN

Vice President, Clinical Strategy

Joy Avery, RN, MSN | VP, Clinical Strategy

Joy Avery, RN, MSN

Vice President, Clinical Strategy

Ms. Avery began her nursing career in 1986 and has had the opportunity to deliver patient care in a wide range of roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager. In her current role at TeleTracking as the Vice President, Clinical Strategy, Ms. Avery uses
her clinical expertise to facilitate rapid patient access solutions at health systems across the country. Having been involved in the implementation of 100 command centers, Ms. Avery can speak extensively about the power of a robust transfer/referral center and how when operations are centralized across an enterprise, admission requests from other hospitals and local physicians can be coordinated.

Scott Newton, DNP, RN, MHA, EMT-P

Scott Newton, DNP, RN, MHA, EMT-P

Vice President, Care Model Solutions

Scott Newton, DNP, RN, MHA, EMT-P

Scott Newton, DNP, RN, MHA, EMT-P

Vice President, Care Model Solutions

As the Vice President of Care Model Solutions, Dr. Newton is responsible for leading, designing and cultivating key methodologies and partnerships to help clients drive transformational change. In addition, with more than 30 years of experience in healthcare—working as an EMT, a nurse, an educator and a patient flow command center leader—he is also a trusted advisor and thought leader.

Dr. Newton has deep knowledge of the healthcare system and understands that success is tied to high reliability, just in time responses, and responsible solutions—that it’s about getting it right the first time for patients and clinicians.

A graduate of the Doctor of Nursing Practice program at Johns Hopkins School of Nursing, Dr. Newton built a Command Center as an output of his doctoral project and believes that as healthcare continues to evolve, patient flow will play an even more prominent role across the care continuum.

More from Scott:

 

Jon Poshywak, VP & GM, RTLS

Jon Poshywak

Vice President & General Manager, RTLS

Jon Poshywak, VP & GM, RTLS

Jon Poshywak

Vice President & General Manager, RTLS

Mr. Poshywak is an expert in how patient flow technology can improve care and increase capacity when integrated with RTLS and other enabling technologies. Specifically regarding RTLS, he can speak about how the technology can positively impact the $3.7 billion annual cost to health systems as it relates to increased admissions and decreased costs—things that are possible when systems have real-time visibility into capacity
constraints, the tools to enable efficient placement of patients, and insight into the resources required to take care of those patients. This automation affects patients’ lives and drives faster, better and more accurate delivery of information, which in turn delivers better service and better care.

Susan McLean Whitehurst, RN, MSN, MBB

Susan McLean Whitehurst, RN, MSN, MBB

Managing Director, Advisory Services

Susan McLean Whitehurst, RN, MSN, MBB

Susan McLean Whitehurst, RN, MSN, MBB

Managing Director, Advisory Services

Susan Whitehurst serves as the Managing Director of Advisory Services at TeleTracking Technologies, where she directs consulting services specific to Lean Six Sigma patient flow improvements, as organizations work to streamline patient flow and demonstrate reduced waste and improved efficiency.  Susan is a Master Black Belt in Lean Six Sigma and previously developed and taught Six Sigma Programs for Healthcare at North Carolina State University.

Susan previously served in various clinical and executive management roles for almost three decades at Duke University Medical Center, with a focus on critical care and perioperative services.  Her final position at Duke was as Senior Associate Chief Operating Officer, directing Perioperative Services, Medical-Surgical Critical Care, Emergency Room and Life Flight/Life Care Services, Oncology Services, and a variety of support services that promote patient flow efficiency and effectiveness.

Susan also served for five years as a consultant for Joint Commission Resources (JCR) in the Patient Safety Solutions division.   Consulting solutions included Lean Six Sigma kaizen events in hospitals, which focused on the reduction of preventable readmissions, early elective deliveries, hospital acquired infections, surgical and medical pain management redesign, medication safety, and project management for the Partnership for Patient’s national campaign.

Susan received her bachelor’s degree in nursing from East Carolina University, a master’s degree in nursing from Duke University, Certification in Change Management from The Joint Commission, and Master Black Belt certification from North Carolina State University.

Deb Kaczynski MS, CBB, Managing Consultant Advisory Services

Deb Kaczynski MS, CBB

Managing Consultant, Advisory Services

Deb Kaczynski MS, CBB, Managing Consultant Advisory Services

Deb Kaczynski MS, CBB

Managing Consultant, Advisory Services

Deb Kaczynski serves as a Managing Consultant with the TeleTracking Technologies consulting team.  In her role, she supports organizations to optimally use the TeleTracking technology by influencing how they adopt the technology through change management and process redesign.

Deb joined TeleTracking Technologies after more than 20 years with the University of Pittsburgh Medical Center (UPMC), where her work focused on hospital operations and administration.  Her passion and energy for improving patient flow in the acute care setting began over fifteen years ago within the UPMC system.  Experience in with Toyota Production System methods, certification as a Six Sigma Black Belt, and engagement with the Institute for Healthcare Improvement have all supported her previous process improvement work with the UPMC system.

In her previous position at UPMC, Deb oversaw the patient flow initiatives at UPMC’s seventeen hospitals.  As a Senior Administrative Director, she had executive oversight of seven large departments which all played a key role in successful patient flow and capacity management.

In addition to her responsibilities at UPMC system, Deb joined the Institute for Healthcare Improvement as a faculty member, teaching seminars on patient flow in the United States and internationally.

Deb received a bachelor’s degree in Education and a master’s degree in Exercise Physiology from the University of Pittsburgh.  She has also received certifications from Intermountain Healthcare (Brent James) and the Institute for Healthcare Optimization (Eugene Litvak).

Carole Miserendino | Managing Consultant

Carole Miserendino, DrPH, RN, FACHE

Managing Consultant, Advisory Services

Carole Miserendino | Managing Consultant

Carole Miserendino, DrPH, RN, FACHE

Managing Consultant, Advisory Services

Carole serves as a Managing Consultant with the TeleTracking Technologies consulting team. In her role, she supports organizations to optimally use the TeleTracking technology by influencing how they adopt the technology through change management and process redesign.

Carole joined TeleTracking Technologies after more than 35 years’ experience in the healthcare industry. Her expertise spans strategy development, nursing staff development and optimization, operational performance improvement, patient care and quality processes, labor productivity, Toyota Lean Management System, and clinical information system transformation.

Carole has held various leadership roles focusing on patient care, operations, and performance improvement. She has served as senior patient care executive for an academic medical center and large community teaching hospital within a large system. In that capacity, she collaborated on the local and system strategy development for the organization and led the patient care operations with a focus on operational performance improvement.  In addition, she has served as a senior patient care consultant for healthcare institutions ranging in size and complexity from small rural community hospitals to large academic medical centers. She assisted nursing divisions to examine and improve operations in areas such as patient care processes and quality care outcomes, labor productivity and staffing processes using operations management methods and Big Data, and organizational effectiveness.

Carole has presented at numerous professional meetings including American Organization of Nurse Executives (AONE), Nursing Management and Association of Women’s Health, and Obstetric and Neonatal Nursing (AWHONN).  She has also been an American Nursing Credentialing Center (ANCC) Magnet Hospital Appraiser.

Carole holds a doctor of public health degree in health policy and administration from the University of Illinois at Chicago – School of Public Health, a master’s degree in maternal child nursing from Loyola University of Chicago, and a BA in nursing from Augustana College in Sioux Falls, SD.

She is a Fellow in the American College of Healthcare Executives.

Kelly Robertson | Consultant, Advisory Services

Kelly Robertson, RN, MSN, MPA, CGB

Consultant, Advisory Services

Kelly Robertson | Consultant, Advisory Services

Kelly Robertson, RN, MSN, MPA, CGB

Consultant, Advisory Services

Kelly Robertson brings extensive clinical, executive, and change management experience to her role as a Consultant for the TeleTracking Technologies team.  She is a certified Lean Six Sigma Green Belt. With hospital and health system experience in operations and leadership roles as a nurse for more than 25 years, she has been member of executive teams in academic, community, ambulatory and post-acute hospital settings.  In addition to serving as a member of senior leadership, her responsibilities have included; implementation of patient care technology at a large health system in Cleveland, Ohio, oversight of patient flow initiatives, and working in various departments such as research, quality and risk.

In her former position, Kelly focused on cost management across the continuum of care with specialization in patient flow/capacity management and care management redesign.  Most recent hospital experience includes serving as Nursing Operations Director which included administrative oversight for and strategic implementation of TeleTracking Technologies which resulted in a seamless transition.

Additionally, Kelly serves as an adjunct faculty member at Ursuline College, teaching evidence based practice and research to advanced practice nursing students.

Kelly received her bachelor’s degree in Nursing from Ursuline College and a dual master’s degree in Nursing and Public Administration from Kent State University.

Jodell Speckhart CPHQ, RHIT, BA

Jodell Speckhart CPHQ, RHIT, BA

Consultant, Advisory Services

Jodell Speckhart CPHQ, RHIT, BA

Jodell Speckhart CPHQ, RHIT, BA

Consultant, Advisory Services

Jodell Speckhart brings extensive experience in healthcare consulting, change management, and facilitation methodology to her role as a Consultant for Teletracking Technologies.  She is a certified Lean Six Sigma Green Belt, and maintains professional certifications as a Registered Health Information Technologist (RHIT) and as a Professional in Healthcare Quality (CPHQ).

Prior to joining TeleTracking, Ms. Speckhart was a consultant with Joint Commission Resources (JCR), a not-for-profit affiliate of The Joint Commission.  As a consultant for JCR, she facilitated and conducted gap analyses and performance improvement consulting for accreditation preparation for home care, hospital, and ambulatory settings, working with all levels of staff to ensure safe, quality and efficient care was provided.

Prior to her consulting position with JCR, Jodell served as Administrative Coordinator for the Blessing Health System in Quincy, Illinois, in a tenure that spanned 27 years, during which time she was responsible for quality, infection control, utilization management, and risk management.  She is a former Baldrige Performance Excellence examiner as well as an Illinois Performance Excellence Lead Examiner.

Jodell holds a bachelor’s degree in healthcare management and is a registered health information technologist. She is also a Licensed Practical Nurse and a certified Professional in Healthcare Quality (CPHQ).

Kathy S. Menefee DNP, RN, NEA-BC, CPHQ

Kathy S. Menefee DNP, RN, NEA-BC, CPHQ

Consultant, Advisory Services

Kathy S. Menefee DNP, RN, NEA-BC, CPHQ

Kathy S. Menefee DNP, RN, NEA-BC, CPHQ

Consultant, Advisory Services

Dr. Kathy Menefee brings extensive clinical and executive management experience to her role as a Consultant for the TeleTracking Technologies team.  With hospital and health system experience in operational and support roles as a nurse for more than 30 years, she has been a member of executive teams in hospitals, post-acute, and community settings.  In addition to serving as a member of senior leadership, her responsibilities have included orchestrating the acquisition and implementation of patient care technology, leading health system departments such as quality, service and safety, learning and organizational development, and process improvement.

Kathy’s experience includes leadership positions with small rural hospitals, large tertiary medical centers and health systems.  She provided leadership for operational and support roles for more than two decades for Riverside Health System, based in Newport News, Virginia.  A national presenter on topics such as information technology, healthcare quality and process improvement, Dr. Menefee’s doctoral work and professional passion is focused on the development and improvement of interdisciplinary approaches to care across healthcare settings.  Her research has shown that approach to result in positive outcomes for the patient, care team and organization.

She holds a bachelor’s degree in nursing from Shenandoah and James Madison Universities, a master’s degree in Nursing Administration and a Doctor of Nursing Practice from George Mason University.  Dr. Menefee is also certified as a Nurse Executive at the Advanced Level by the American Nurses Credentialing Center and a Professional in Healthcare Quality (CPHQ).