Improving Access to Care

Our solutions are designed to directly and quickly impact system growth and cost management. Documented access outcomes tell the story every day of realized efficiencies, savings and improved patient access. As impressive as these numbers are, our most valued outcome is helping our clients leave fewer patients waiting for the timely care they need.

Improve Your Ambulatory Patient Experience

Empower patients with self-scheduling and visibility.

Patients report that ease of scheduling and on-time appointments are two of the most important factors in their overall healthcare experience. Retain existing patients, attract new patients and improve overall satisfaction for patients and their families with automated alerts, estimated wait-times and delay transparency.

Learn more about Community Scheduling>>

Timely Access to Post-Acute Care

Improve access to timely post-acute care.

For most health systems, discharging patients to post-acute is a time-consuming and inefficient process. Improving timely access in this area yields major benefits: it frees up resources in your acute care facilities, improves patient and family satisfaction, and improves overall care coordination.

Learn more about Community Placement >>

System Growth

Centralized Command Center Maximizes Transfer Operations to Achieve 1000 More Patients Annually

With 98% full capacity daily, Carilion Clinic was battling increasing diversions and declining referring physician loyalty. After creating a ‘Mission Control’ center powered by TeleTracking’s automated TransferCenter™ solution, immediate operating synergies became apparent.

Learn more about TransferCenter™ >

Transfer Volume

Penn State Health Milton S. Hershey Medical Center, in Hershey, PA is a leading provider of specialized medical care in central Pennsylvania, and is the only hospital with dual adult and pediatric Level 1 trauma accreditations in the state. Before making patient flow a priority in 2012, Hershey was at critical capacity for years. As the volume of patients increased, it became more challenging to move patients through the system in order to accept new patients—especially those coming in as transfers. In addition, the system was decentralized—while calls were coming into one number, it took a series of steps to accept the patient and get them to the right place for the right care.

Download Case Study >


Community Engagement

Community Access Portal

Patient access is more than just eliminating diversions and hold times.

It’s about being there for the patients in your community that need you most. From coordinating transportation and emergency services to seamlessly automating the placement of outside referrals, TeleTracking can help build a more meaningful presence in the communities you serve.

Learn more about Community Access Portal >

ED Diversion

Every minute of everyday an ambulance is diverted from its intended hospital.

That’s half a million times per year. Compounding this challenge, research shows ED visits are actually up in many states since the ACA was enacted. TeleTracking has worked with countless health systems to solve for ED diversion, attacking the root causes of ED overcrowding. Hint, it’s not about building more emergency department capacity.

Read more about success at The Ohio State University Wexner Medical Center >

US Technical Support


UK Technical Support