In the News: HIMSS Preview – CIOs, CMIOs Highlight Presentations
Working on Patient Flow
The CIO of a community health system in Joplin, Mo., will detail how he developed a close innovation relationship with the vendor his organization chose for patient flow tracking. Skip Rollins, CIO of Freeman Health System, described how his team worked with vendor TeleTracking to craft a solution for its switchboard staff, who used to have to phone, page and text teams, while still handling a call about every six seconds. Starting last year, they worked together to automate the process so operators are less likely to get distracted.
“Instead of asking operators to stop what they are doing and page someone, we provide them a one-button touch tool. They have a dashboard and click on a team button and they are done,” Rollins explained “It also allowed us to push out all the on-call scheduling to the departments. The Cardiology Department can populate tits own schedule. We don’t have to know anything about it. We just page the STEMI team.”
Because that implementation was successful, Rollins began co-developing another solution with TeleTracking having to do with work flows with community physicians. Freeman said about 500 times per month physicians refer patients from rural communities who need admitting. Getting the patient admitted and following their progress was time-consuming and difficult. To help, Freeman has established a Community Access Portal, where physicians can enter information and it communicates with the hospital registration system and in some cases assigns a bed right away. “When they arrive at the hospital, they can do paperwork and then go straight to their room in minutes,” Rollins said. “There is no sitting around waiting for a bed, and the physician can see where they are.”
Everything Freeman is doing with TeleTracking is cloud-based. “The system interacts with our EHR, which is Meditech,” Rollins said. “We have created a roadmap of how TeleTracking’s applications will fit into our environment. Their analytics package is being integrated and we are using it to see opportunities for efficiencies in patient management solutions.” (Rollins will be speaking at the TeleTracking booth #923 at 2:30 pm on Monday Feb. 20.)
Written by David Raths, Healthcare Informatics, February 17, 2017