Bill joined TeleTracking as the Vice President of Process Improvement. Bill is originally from Moline, Illinois and has a BA in Finance and Economics, with a Masters in Business Administration. Bill started his career in Manufacturing, working for Pella Windows, Tyson Foods, and Rain Bird irrigation. Bill was trained in Lean and Six Sigma early in his career and is a Certified Black Belt. He switched careers due to a personal challenge in healthcare and started working to transform healthcare at Ascension in Tucson. Bill has also worked with Health First in Melbourne Florida and Jackson Health System in Miami. He has been able to apply the tools of Lean Six Sigma to eliminate millions of dollars of waste from Healthcare while improving the customer experience. Bill and his wife Michelle live in Weston, Florida with their two dogs, Delmar and Chappy.