Carole Miserendino serves as a Managing Consultant with the TeleTracking advisory team. In her role, she supports organizations to optimally use TeleTracking solutions and influencing how they adopt the technology through change management and process redesign.
Carole joined TeleTracking after more than 35 years’ experience in the healthcare industry. Her expertise spans strategy development, nursing staff development and optimization, operational performance improvement, patient care and quality processes, labor productivity, Toyota Lean Management System, and clinical information system transformation.
Carole has held various leadership roles focusing on patient care, operations, and performance improvement. She has served as senior patient care executive for an academic medical center and large community teaching hospital within a large system. In that capacity, she collaborated on the local and system strategy development for the organization and led the patient care operations with a focus on operational performance improvement. In addition, she has served as a senior patient care consultant for healthcare institutions ranging in size and complexity from small rural community hospitals to large academic medical centers. She assisted nursing divisions to examine and improve operations in areas such as patient care processes and quality care outcomes, labor productivity and staffing processes using operations management methods and Big Data, and organizational effectiveness.
Carole has presented at numerous professional meetings including American Organization of Nurse Executives (AONE), Nursing Management and Association of Women’s Health, and Obstetric and Neonatal Nursing (AWHONN). She has also been an American Nursing Credentialing Center (ANCC) Magnet Hospital Appraiser.
Carole holds a doctor of public health degree in health policy and administration from the University of Illinois at Chicago – School of Public Health, a master’s degree in maternal child nursing from Loyola University of Chicago, and a BA in nursing from Augustana College in Sioux Falls, SD. She is a Fellow in the American College of Healthcare Executives.