TeleTracking’s Operational Platform Extends Across the Care Continuum with the Launch of Two New Community Solutions
PITTSBURGH (March 5, 2018) – TeleTracking Technologies, Inc., the KLAS Patient Flow Category Leader for the seventh consecutive year, is further extending its operational platform across the care continuum with the launch of two new community solutions. Community Placement, which improves post-acute access―giving case managers and discharge planner’s real-time visibility to available post-acute beds, and giving patients a more seamless transition to the next step in their care. And Community Scheduling and Workflow, a cloud-based solution that provides patient self-scheduling and workflow tools for ambulatory settings.
“Both of these solutions are a natural extension of our mission to ensure that no one will ever have to wait for the care they need,” says Kris Kaneta, Senior Vice President, Marketing. “It also reflects our forward-thinking approach to the emerging trends in healthcare, which involves coordinating care delivery across the continuum. We know that 60% of care is now taking place in ambulatory/outpatient settings―raising new issues with silos, fragmentation, timely access, inefficiency, and visibility. TeleTracking knows how to solve those problems better than anyone, as we’ve been doing so for almost three decades.”
Community Scheduling and Workflow is a direct response to the fact that the patient experience is being redefined by both changing technology and changing demographics. Today’s patients want transparency, timely access and convenience—and aren’t afraid to go elsewhere to receive it. Community Scheduling and Workflow meets all three criteria, giving patients the ability to self-schedule, reminding them of upcoming appointments, alerting them to delays, and keeping family members up-to-date on their loved one’s progress.
From a community provider perspective, Community Scheduling and Workflow makes system-wide visibility possible―resulting in a positive, consistent patient experience across the care continuum. This type of consistency is a critical factor in retaining and attracting patients. Community Scheduling and Workflow also automates routine scheduling and communication tasks—giving staff more time for delivering care and engaging with patients. Automated post-appointment surveys, and in-depth analytic capabilities, provide immediate feedback―making it possible to quickly identify and fix operational issues.
Community Placement streamlines the time-consuming and inefficient processes associated with discharging patients to post-acute care by giving case managers and discharge planners real-time visibility to available beds in post-acute facilities. Improving this process frees up resources in acute facilities for patients who need this greater level of care and provides a more seamless transition for patients who are ready to move to the next step in their recovery. It also allows for better overall care coordination, potentially aiding readmission rates.
Community Placement further benefits patients by reducing the amount of time it takes to be moved to a post-acute facility and making what can be a stressful, frustrating situation more streamlined, transparent and predictable. Patient and family satisfaction also increases, along with health system reputation in the community.
Finally, from the post-acute providers’ perspective, Community Placement provides a direct referral pipeline for a system’s post-acute facilities, increasing volume and decreasing the time spent competing for referrals.
For every hour patients wait for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. Named one of Becker’s “Great Places to Work” and a Pittsburgh Business Times “Corporate Citizenship Award” winner, TeleTracking delivers extraordinary outcomes that have been the subject of study by the RAND Corporation, and is the perennial KLAS Patient Flow Category Leader. To learn more about TeleTracking visit www.teletracking.com.