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Susan Whitehurst serves as the Managing Director of Advisory Services at TeleTracking, where she directs consulting services specific to Lean Six Sigma patient flow improvements, as organizations work to streamline patient flow and demonstrate reduced waste and improved efficiency. She is a Master Black Belt in Lean Six Sigma and previously developed and taught Six Sigma Programs for Healthcare at North Carolina State University.
Susan previously served in various clinical and executive management roles for almost three decades at Duke University Medical Center, with a focus on critical care and perioperative services. Her final position at Duke was as Senior Associate Chief Operating Officer, directing Perioperative Services, Medical-Surgical Critical Care, Emergency Room and Life Flight/Life Care Services, Oncology Services, and a variety of support services that promote patient flow efficiency and effectiveness.
Susan also served for five years as a consultant for Joint Commission Resources (JCR) in the Patient Safety Solutions division. Consulting solutions included Lean Six Sigma kaizen events in hospitals, which focused on the reduction of preventable readmissions, early elective deliveries, hospital acquired infections, surgical and medical pain management redesign, medication safety, and project management for the Partnership for Patient’s national campaign.
Susan received her bachelor’s degree in nursing from East Carolina University, a master’s degree in nursing from Duke University, Certification in Change Management from The Joint Commission, and Master Black Belt certification from North Carolina State University.