July 15-16, 2019 | Chicago, IL

Command Center Summit: Connected Care Delivery

Clinical and Operational Insights in Action 

July 15-16, 2019 | Chicago, IL


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About the Conference:

Patients arrive at hospitals every day through different paths. Some through the emergency department, some through physician referrals, and some through scheduled procedures. What makes all of these situations similar is the fact that critically ill patients need access to care at the right place and the right time. At the same time, there are challenges when it comes to creating a culture of access. Health systems face growing capacity challenges and patient experience suffers when access is limited, or delays occur between transitions in care. Barriers include organizational silos, lack of continuity across care settings, and a lack of real-time operational visibility. For example, if someone needs acute, immediate care they would typically enter a health system through the ED or via a referral/transfer from another physician or facility, otherwise known as a direct admit. However, sometimes a direct admit isn’t that direct. Sometimes it ends up being fragmented, inefficient and time-consuming. And in some cases, it may take so long that the referring physician sends a patient to a competing health system. The result of these delays is lost revenue, a negative impact to a health system’s reputation, and a weakening of community physician ties. Another unfortunate scenario that can unfold when a health system can’t accommodate a direct admit is that patients may end up getting sent to them instead. That results in overcrowding and increases in left-without-being-seen.

So, what is the answer? How do you give physicians an easy way to not just admit a patient, but also track the patients' progress throughout their continuum of care—at no cost to them?

Operational Command centers are springing up across the country and feature sophisticated technology and give health systems a leading edge to manage capacity and improve the patient experience. They have been proven to lead to big jumps in the number of patients who can access care at a health system—as well as corresponding jumps in patient satisfaction, revenue, growth, and market share.

At this conference, you will learn about how command centers utilize advanced predictive analytic technology and artificial intelligence to monitor and target real-time data on incoming patients, patient discharges, bed availability, and other hospital logistics. Having the capability to anticipate, detect, and mitigate risk in real time, command centers complement other performance improvement tools. Command centers are multi-purpose and scalable; they evolve over time like smartphones building on the cultural and technology infrastructure. While hospital command centers are progressively growing in use among medical centers across the globe, learn about how different hospitals utilize their own facilities to address their unique needs and issues.