More Choose Us

Powering More Health System Command Centers

Than All Other Vendors Combined


Hospital Command Centers

100+ and Counting

A Health System Command Center provides a critical operational component—one that leads to a resilient, responsive healthcare system.  To date, more than 100 health systems across the United States and United Kingdom have established Health System Command Centers to create a centralized hub made up of an interdisciplinary team to coordinate care across their systems, expand patient access, and continually improve outcomes.

A map of health system sites using TeleTracking Command Center in the US and UK

TeleTracking powers more than 100 Operational Health System Command Centers across the USA & Europe.


By The Numbers

Why Build a Health System Command Center?

TeleTracking is the partner of choice for some of the world's largest, most innovative health systems.

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Patients Shouldn't Need to be Patient

TeleTracking's Health System Command Center model is changing the future of patient care.

Staff wait for caregivers, caregivers wait for resources, and patients are waiting too long for care: this is the norm at too many health systems.  And this waiting costs lives and time—37,000 deaths are correlated with ED boarding each year and patient boarding for 6+ hours while waiting for a bed is correlated to a 1.7% increase in mortality rates and an additional 1.5 days in length of stay.

Something has to change. We need to reorient care delivery to do what is best for the patient— clinically and operationally—and find ways to reduce complexity and improve productivity.

Real-time data and the ability to respond quickly to ever-changing conditions is critical. Health systems need to be able to access information and maintain situational awareness through integrated data views about capacity, resource utilization, and operational performance to effectively match healthcare demand with available resources across the system.

The bottom line is at its core, TeleTracking’s has always been focused on saving lives, giving more time back to caregivers and giving patients a positive experience—by helping ensure patients have access to the level of care they need where and when they need it. Furthermore, given the financial pressures that health systems face—especially now—TeleTracking helps improve care delivery without adding cost, space or inventory.  

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Adaptability and reliability—a better way to care.

Effective, efficient care delivery is essential to providing positive patient outcomes—and positive revenue growth—that makes it possible for health systems to continue providing excellent care to their communities.  A health system command center provides the bedrock and strongest possible foundation for giving patients the care they need and deserve—and caregivers the time at the bedside to do what they love and were trained for.

These NASA-like centers coordinate the day-to-day activities of a health system—and centralize hospital functions that were once siloed allowing for cross-collaboration and enterprise-wide visibility into bed capacity. The COVID-19 global healthcare and economic crisis has illuminated the need for this type of platform even more than before—it is critical to be able to manage hospital operations with real-time visibility, and actionable and meaningful data, to respond quickly to ever-changing conditions.  Hospitals and health systems have relied on TeleTracking in the past when gun violence, hurricanes, tornados and wildfires impacted their communities—our depth of experience has us uniquely positioned as an organization to respond quickly, with innovative, highly effective solutions and a team that has an unwavering commitment to supporting the needs of every client.

A December 2018 study by global research firm KLAS reported that TeleTracking has built more Operational Health System Command Centers than all other vendors combined.  In fact, on a typical day, TeleTracking manages hundreds of thousands of beds and moves more than 14 million patients across the care continuum—creating the system-wide situational awareness and operational foresight to respond quickly in the short term and drive improvements over the long-term. 

Care Traffic Control Certified™ Health Systems

For close to three decades, TeleTracking has recognized the benefits of a centralized approach to care—which led to the development of the Health System Command Center—an entirely new market segment. Having launched more than 100 Command Centers, we know how much effort goes into centralizing operations and integrating people, process and technology. And now we are recognizing that work with a program that takes Hospital Command Centers to the next level by becoming Care Traffic Control Certified™.


In addition to creating a standard set of criteria to measure Command Center success, the program is also designed to foster collaboration, innovation and continuous performance improvement between centers.

“We pioneered the technology, and now by offering Health System Command Centers the ability to join a collaborative and become Care Traffic Control Certified™, we are adding additional depth to the overall client experience,” says Chris Johnson, TeleTracking’s President.

We are establishing standards and benchmarks to determine the operational maturity of a Health System Command Center, while at the same time creating a framework to facilitate knowledge-sharing. Eventually, this will be a way to recognize the industry’s most advanced centers.

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