For close to three decades, TeleTracking has recognized the benefits of a centralized approach to care—which led to the development of the Health System Command Center—an entirely new market segment. Having launched more than 100 Command Centers, we know how much effort goes into centralizing operations and integrating people, process and technology. And now we are recognizing that work with a program that takes Hospital Command Centers to the next level by becoming Care Traffic Control Certified™.
In addition to creating a standard set of criteria to measure Command Center success, the program is also designed to foster collaboration, innovation and continuous performance improvement between centers.
“We pioneered the technology, and now by offering Health System Command Centers the ability to join a collaborative and become Care Traffic Control Certified™, we are adding additional depth to the overall client experience,” says Chris Johnson, TeleTracking’s President.
“We are establishing standards and benchmarks to determine the operational maturity of a Health System Command Center, while at the same time creating a framework to facilitate knowledge-sharing. Eventually, this will be a way to recognize the industry’s most advanced centers.”