Operational command centers at hospitals can have positive outcomes for both patient satisfaction, patient flow and financial gains.
The healthcare industry has grown significantly in the last several years and the number of patients seeking emergency room and other medical services continues to grow. An increase in patients typically results in increased patient wait times. In a survey of 200 hospital administrators by the American College of Emergency, Physicians, overcrowding is one of the top five management concerns. And, forty-eight percent said that their hospital failed more than half the time to meet the goal of admitting patients from the emergency department within two hours of arrival.
The operational command center model is changing the way hospitals manage patient flow across the entire care continuum. Reducing time for patient access is a complex problem to be solved as populations grow and age. Spending on healthcare has become a matter of national attention with fast-rising costs and variable quality outcomes. Operational command centers eliminate waste at the core by enabling visibility, alignment and resource coordination across health systems. From the home to community care, to acute and specialty care, to post-acute care – health systems require coordination.