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How does your Trust manage patient flow and bed management?

This article was first published on Health Tech Digital | Read it now


Every year, the winter season presents added strain to the NHS and this year is no exception. In fact, it is looking more challenging than ever given the rising number of Covid-19 patients being admitted to hospital in addition to the seasonal surge of non-Covid acute admissions. And it doesn’t end there – with a vast backlog of elective activity to catch up on, combined with NHS staff shortages and burnout, it’s not just the winter that is looking alarming, it’s the entire foreseeable future of the NHS.

As we witnessed when the first wave of Coronavirus struck, the opportunity to adapt working practices through digital technology within the NHS was quickly grasped because, quite frankly, there was a sudden urgency and realisation that without it, Trusts just wouldn’t cope. Some of the digital solutions that were deployed were not necessarily large scale Trust-wide digital transformation processes, but small changes that made a huge impact. So it’s astounding to consider that many Trusts still don’t have a simple automated bed or patient flow management system in place to ensure they know where their patients are, their status and where available beds may be. In fact, right now, nurses are still frantically running around hospital wards with pencil and paper, manually inputting the current bed estate.

Paul Barrett, TeleTracking UK, explains how automating patient flow and bed management in real-time can transform hospital operations, free up time for nurses to care, reduce stress on caregivers and importantly improve patient outcomes. And it can begin with small, scalable solutions.

Current inefficiencies

NHS Trusts are attempting to manage unprecedented service demand using a manual bed management approach. So it is no surprise that millions of pounds are spent each year adding unnecessary capacity, which is not only a waste of resources, but adds even more pressure to those nurses and teams attempting to manage the bed estate, or requires adding costly NHS bank staff. And the implications of poor bed management extend far beyond A&E delays; it results in cancellations of elective surgery; delayed discharge; poor infection control and increased mortality; incorrect clinical pathways and therefore extended issues around care in the community; and staff sickness due to raised stress levels.

Currently, this manual approach involves teams of hospital staff making multiple phone calls, frequent meetings, multiple spreadsheets, and physically running from ward to ward and building to building to check on the bed status, and by the time the member of staff has returned to update the bed estate, the bed has likely been assigned to another patient. The process is completely inefficient and is not real-time. And the same approach is happening at the other end too – the discharge process. Once a patient has been discharged, the manual process happens all over again with phone calls to request bed cleaning and portering services, leaving beds lying empty for up to six hours.

A real-time approach

For Trusts that may have considered automating the bed management process, unfortunately, without a real-time solution, the desired outcomes just won’t be achieved. Many PAS and EPR systems claim to be able to optimise the bed management process, but these are complex clinical systems not designed for the singular purpose of patient flow. Nor are they designed around the specific day-to-day needs of the nursing staff using them.

For Trust executives looking to see a good ROI, and for the Chief Nursing Officer who is looking to improve staff burnout, and for all of those frontline NHS staff wanting to make a real difference to patient outcomes, it is a real-time automated solution that is required.

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