Intermountain Healthcare in the News

Intermountain Healthcare and TeleTracking Partner to Transform Patient Care

Intermountain Healthcare eliminates delays by efficiently managing the path of patients across its hospitals and communities with TeleTracking’s operational platform.


intermountain command center


PITTSBURGH – TeleTracking Technologies, Inc., a pioneer in operationalizing the care continuum for nearly three decades, is managing the path of patients across Utah-based Intermountain Healthcare’s hospitals and communities with its transfer center, patient placement and analytics solutions. The co-location of once siloed functions are now a part of Intermountain’s Virtual Hospital which was designed for cross-collaboration, is staffed 24x7 and uses digital and distance tools, such as telehealth, to bring high-quality care to patients, regardless of location. The Virtual Hospital has improved communications, reduced patient waits and enhanced collaboration with Intermountain’s world-class experts by facilitating timely, highly coordinated access to higher levels of care for the patients who need it.

A major component of Intermountain’s Virtual Hospital is both patient placement and transfer center operations powered by TeleTracking. Staffed by an interdisciplinary team responsible for managing care coordination—including planning for, and responding to, the dynamic needs of patients, the community, clinicians and staff. TeleTracking enables this team of clinical operations experts to quickly and smoothly transition patients to the right care setting from all access points. In addition, TeleTracking helps to manage the path of patients across the care continuum until they are ready to return to their communities—all while providing advanced analytics and visual management for executives and caregivers.

Large banks of screens across the 20,000 square foot Intermountain Virtual Hospital clearly and concisely present the necessary information to monitor patients―and to both know and predict the availability of beds, rooms, and specialty areas. Intermountain staff can view the status of patients across the system. This data is used to match patients with the right care teams, beds, and specialty care in the most appropriate settings―based on factors such as location, diagnosis, and admitting physician or surgeon. The information is also used to ensure highly coordinated care transitions as a patient’s needs change―including communication among care teams, internal transport teams, and dispatch/medical transportation.

“Coordinating timely patient care across different care teams and settings, and at scale, is something health systems have not had to manage before,” said Chris Johnson, President of TeleTracking. “Breaking down silos is critical to enabling system-wide situational awareness and operational foresight to drive long-term improvements. When a patient needs a higher level of care, it’s important that the patient gets to the right facility, by the right mode of transport—the first time. TeleTracking knows that when these factors are working in concert, lives are saved,” added Johnson.

Over the last 10 years, TeleTracking has been responsible for the launch of more than 100 Operational Command Centers across North America and Europe, partnering with clients such as Carilion Clinic in Roanoke, VA; Kettering Health Network in Dayton, OH; Health First in Melbourne, FL; Sharp HealthCare in San Diego, CA and many more. In addition, a study by the global research firm KLAS reports that TeleTracking has built more Operational Command Centers than all other vendors combined.


We invite you to participate in a Command Center Executive Forum and site visit at Intermountain Healthcare’s Virtual Hospital May 6 & 7, 2020. For more information please contact us at info@teletracking.com.


About TeleTracking

For every hour patients wait for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. And that’s why more than a decade ago, TeleTracking recognized the significant benefits of a centralized approach to managing patient flow, led the development of the command center concept, and has implemented more than one hundred operational command centers across the United States and United Kingdom. Named one of Becker's "Great Places to Work" in 2017 and 2018, the 2018 Innovator of the Year: Health IT at the Pittsburgh Technology Council’s Tech 50 Awards, and a Pittsburgh Business Times “Corporate Citizenship Award” winner. TeleTracking has also delivered extraordinary outcomes for nearly three decades that have been the subject of study by the RAND Corporation. To learn more about TeleTracking visit www.teletracking.com.

About Intermountain Healthcare

Intermountain Healthcare is a not-for-profit system of 24 hospitals, 215 clinics, a Medical Group with 2,500 employed physicians and advanced practice clinicians, a health insurance company called SelectHealth, and other health services in Idaho, Utah, and Nevada. Intermountain is widely recognized as a leader in transforming healthcare by using evidence-based best practices to consistently deliver high-quality outcomes and sustainable costs. For more information, see intermountainhealthcare.org.