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“In business, time is money. In health care, time is life.”
So said Chris Johnson, the new President of TeleTracking Technologies, a Downtown Pittsburgh-based provider of world-class patient flow command centers for hospitals and health systems. Johnson was recently promoted to the position after serving as the company’s chief solutions officer for several years, following a stint at GE Healthcare.
Inefficiency at hospitals leads to delayed care, or no care, worsening a patient’s condition or leading to premature death. The U.S. spends $4 trillion on health care annually (half the global total), $2 trillion of which is for labor, and 70% of which Johnson said is wasted. TeleTracking combats labor waste by creating command centers in hospitals or at offsite locations. Those facilities, which use software and best practices to “bend the cost curve” by quickly matching patients with beds in hospitals, health systems or regions, are similar to setups in the aviation, power generation and transportation sectors.
According to Johnson, “There is a direct correlation between the amount of time a patient waits for care in the emergency room and mortality rates. Our systems create visibility between patients and the status of available beds. Where whiteboards and phone calls were once the norm, TeleTracking created the electronic bedboard to make the admissions process more efficient so the halls are amazingly clear and the emergency rooms amazingly calm.”
A typical TeleTracking client can increase the number of transferred patients into its system by 30% without increasing staffing levels or beds while also increasing patient satisfaction. ROI ranges from hundreds of percentage points to 1,000%. The effectiveness of TeleTracking’s solutions is exemplified by winning KLAS Research Awards for patient flow in each of the past seven years.