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“Phoebe has been working to become a more reliable organization,” Steiner said.
Steiner said the firm’s services will be rolled out at all of Phoebe’s hospitals, and they will include a level of transparency meant to better help overcome obstacles.
Phoebe Putney Memorial Hospital recently launched a patient logistics command center, known as Phoebe Care Command Center, with the objective of more effectively managing operations at the hospital.
Officials said the technology in Phoebe Care Command keeps staff members informed about when there is an influx of patients in the hospital, the need for and availability of beds across the hospital, the highest-priority admissions and discharges and other important information for ensuring high-quality patient care.
Kim Whitley, vice president of patient logistics and care coordination, told the Hospital Authority on Thursday that the center has made a significant difference.
“We were reactive prior to the command center,” Whitley said.
Hospital officials said Phoebe Care Command combines the latest in predictive analytics and innovative problem-solving to better manage patient safety, experience, volume and the movement of patients in and out of the hospital.
It is equipped with software and technology from Teletracking, a world leader in patient flow solutions. The systems and computer monitors show real-time and predictive information to resolve bottlenecks, reduce patient wait times and coordinate services among the various departments within the hospital.
A mini executive command center helped to clear barriers and improve patient flow. With the need of a sustainable model moving forward, the permanent command center was established.
“We went live on Feb. 26, and it was actually a much better day than I anticipated,” Whitley said.
A color-coded “skittle board” helps to track the flow of activity. Whitley said the data showed what needed to be improved upon immediately, including transport times — which she said have been reduced to an average of 16-18 minutes.
Overall, Whitley said, time is managed more effectively from both the patient and clinician perspective.
“We are really moving toward a lot of success,” Whitley said.