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Priority Ambulance, a private ambulance service company, has been named the national AMBY Award winner by the American Ambulance Association in two categories: Innovation in EMS and Patient and Employee Safety Programs.
The Innovation in EMS award stems from Priority’s innovative collaboration with Baptist Memorial Health Care Corporation, one of the country’s largest not-for-profit health care systems, to create a systemwide solution to increase efficiency, accountability and patient satisfaction related to ambulance services.
The AMBY Award for Patient and Employee Safety Programs recognizes Priority Ambulance’s ongoing commitment to creating a culture of safety and raising the bar for vehicle safety standards in the EMS industry.
“At Priority, we put patients and employees at the forefront of our strategies and investments, as we strive to develop the most safe, accountable, friendly and efficient EMS delivery systems in the nation,” said Priority Ambulance President and Chief Executive Officer Bryan Gibson. “We are extremely honored to be recognized by our peers and the American Ambulance Association for our commitment to excellence in EMS as we continue to set the bar for innovation, safety and efficiency in our industry.”
The company’s Innovation in EMS Award relates to a more than yearlong collaboration with Baptist Memorial Health Care Corporation. During this process, Priority Ambulance’s goal was to enhance ambulance service efficiencies, improve patient logistics and flow, and to elevate the Baptist brand in the community.
The process resulted in a master services agreement, the launch of Baptist Ambulance, and the deployment of 10 Baptist-branded ambulances in the Memphis-area market in April 2017. Today, Priority Ambulance serves more than 30,000 patients each year with Baptist-branded ambulances at 12 Baptist facilities and in six communities served with 9-1-1 in West Tennessee and Mississippi.
To coordinate the systemwide ambulance network, a centralized dispatch center was co-located in the Baptist Patient Placement Center. Baptist’s PPC is staffed with experienced registered nurses that track the status and manage all 2,700 hospital beds in the Baptist system while facilitating transfers and assignments of beds from all 21 Baptist hospitals from one central location using TeleTracking bed management technology. Priority Ambulance’s centralized dispatch center answers more than 70,000 interfacility ambulance transfer requests and 9-1-1 calls annually.
“Our planning, implementation and operation of the Baptist Ambulance system provides an excellent case study that underscores the benefits of comprehensive system integration with hospital partners,” said Gibson. “To our knowledge, this is the first ambulance service integration of this size and scope in the nation, and we believe this model will serve as a benchmark for the future of our industry.”