Throughput Operations Center to Provide Enterprise Visibility and Optimize Patient Flow


Syracuse, NY (July 15, 2021)—Upstate Medical University, a preeminent academic medical center serving the Syracuse, NY region, will use TeleTracking Technologies, Inc., to help establish a Throughput Operations Center (TOC) for the hospital system to improve access to care, enhance transfer efficiency, and optimize operations.


Previously, Upstate managed operations through individual administrative supervisors at each of its three primary locations: Upstate University Hospital, Upstate Community Hospital, and Upstate Golisano Children’s Hospital. Through the new TOC, Upstate will be able to holistically view its transfer and clinical operations to make better-informed decisions and effectively place patients coming through its primary EDs (emergency departments), other affiliated sites, and those referred from out-of-network facilities at the location that best meets their clinical and personal needs.


“The goal of our TOC is to place patients into the right location, for the right type of care, the first time. This centralized approach to care, we believe, will help improve the clinical and patient experience, lower costs and improve outcomes. In addition, this type of an operational platform is critical to helping us achieve true operational integration, manage resources, and optimally maximize capacity. — Kyle Choquette MSN, RN Associate Director of Nursing for Throughput Operations 


TeleTracking will implement a family of software solutions to power the TOC located in the University Hospital location. These solutions will streamline patient throughput, provide visibility to the OR to increase efficiency, and include a robust analytics solution that will generate data-driven insight—all accompanied by a TeleTracking advisory services team comprised of clinical/operational subject matter experts. 


“We are proud to have been selected by Upstate to serve as a trusted partner on the implementation of their TOC, which will establish the enterprise-wide situational awareness that leads to fixing operational inefficiencies” says Chris Johnson, Co-CEO and President, TeleTracking.


Over the past year, the COVID-19 pandemic has demonstrated the importance of having clinical operations driven by best practices and an enterprise solution. It is a necessity in normal times for effective, efficient operations and critical during emergency times to load-balance and effectively manage the surges experienced during the pandemic. 


“Those health systems like Upstate that we have partnered with were able to better manage the COVID-19 pandemic and now are in a better position to serve their communities, improve staff and patient experience and strengthen financial results”.


About TeleTracking Technologies, Inc.

For every hour patients wait for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. And that’s why more than a decade ago, TeleTracking recognized the significant benefits of a centralized approach to managing patient flow and has implemented more than one hundred health system command centers across the United States and United Kingdom. TeleTracking has delivered extraordinary outcomes for nearly three decades that have been the subject of study by KLAS, Gartner and the RAND Corporation. 


About SUNY Upstate

Upstate Medical University is the only academic medical center in Central New York. It is also the region's largest employer with 10,877 employees. Upstate's mission is to improve the health of the community through education, biomedical research and health care. As a biomedical research enterprise, Upstate focuses on the most prevalent human diseases, including cancer, diabetes, heart disease, nervous system disorders, vision, and infectious diseases. The quest for treatments and cures is built upon expertise in structural, molecular and systems biology. Upstate also offers many clinical trials for patients.


The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital, Upstate Community Hospital, Upstate Golisano Children's Hospital, Upstate Cancer Center, and numerous satellite sites.