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Sharp HealthCare: A Robust Patient Flow Strategy Drives Improvements

San Diego’s Sharp HealthCare, a six-hospital system, operates with the mission to improve the health of everyone they serve. As a not for profit facility, their resources are dedicated to delivering the highest quality patient-centered care, the latest medical technology and superior service.

Janet Hanley discusses how a robust patient flow strategy has helped Sharp improve visibility, accountability and overall patient satisfaction.

Janet Hanley, RN, MBA, NEA-BC, VP of Patient Technology, Innovation, Efficiency at Sharp Healthcare
Works with teams of clinicians and information systems to assess a need for, purchase, design and implement technology that affects patient care.  Past President of the San Diego Chapter of the Association of California Nurse Leaders chapter, the Chair of the Quality and Patient Safety Committee for the Association of California Nurse Leaders and as well as a Magnet Appraiser for American Nurses Credentialing Center since 2007.

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  • Sharp’s patient flow goals included finding ways to move patients through the system more efficiently, maximizing the use of technology, and using real-time data to drive decision making.
  • Sharp was also focused on asset management—making it easier to find the right asset for the right patient, while also ensuring that too many or too few of any asset isn’t purchased.
  • Sharp was faced with not knowing what was going on at each hospital—and since they didn’t know, the inclination was to say no to incoming patients.
  • The implementation of their Centralized Patient Placement Center has been successful at getting patients in, decreasing wait times, and improving discharge efficiency.

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