Improving Access to Care with Transfer Center Technology at CHOA
We had the opportunity to sit down with Cheryl Stokes, Director of Clinical Resource Management and Patient Intake at Children’s Healthcare of Atlanta to talk about the uniqueness of a children’s hospital and CHOA’s patient flow journey over the last decade.
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Director of Clinical Resource Management and Patient Intake
Children’s Healthcare of Atlanta
A nurse for more than 42 years, Stokes is responsible for overseeing the Transfer Center and Central Staffing Office, which involves leading a team of RNs and Bed Placement Coordinators who facilitate almost 4000 patient encounters per month and bed placement for three campuses. She is also responsible for a clinical informaticist, the house supervisors who help drive patient flow on the campuses, the Central Staffing Pool of over 200 RNs/ PCSs and the Staffing/Scheduling Support team.
Children’s Healthcare of Atlanta [CHOA] has three locations [Children’s at Egleston, Children’s at Hughes Spalding, Children’s at Scottish Rite] with thousands of physicians representing more than 60 specialties. For more than 100 years, CHOA has been dedicated to serving kids and their families. The largest pediatric provider in Georgia—and one of the largest in the country—CHOA is ranked among the nation’s top pediatric hospitals in the U.S. News & World Report 2018-2019 edition of “Best Children’s Hospitals.” CHOA has also earned The Joint Commission’s Gold Seal of Approval by upholding national standards for healthcare quality and safety.