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Client Success Case Study

Founded in 1955, Baptist Health is the area’s only locally governed health system. Their mission is “to continue the healing ministry of Christ by providing accessible, quality healthcare services at a reasonable cost in an atmosphere that fosters respect and compassion.”

Comprised of five hospitals, and three free-standing emergency departments, the system has 1,168 beds and more than 10,000 team members. In 2018, Baptist Health handled 72,391 inpatient admissions, 326,298 emergency room visits, and 46,896 total surgeries.

Baptist Health is also recognized as a national leader in the use of clinical information technology to improve the quality and safety of care. All five hospitals and their home health agency have Magnet® designation, in addition to being Jacksonville’s “Most Preferred Healthcare Provider” since 1990 based on the National Research Corporation’s Healthcare Market Guide.

Baptist Case Study

Baptist Health underwent an amazing cultural shift with the opening of their Patient Care Logistics Center [PCLC]. The PCLC has led to tremendous results over a short period of time, and Baptist Health has been able to provide more services to more members of its growing community.


More information about this resource

Hospital Command Center, , Client Success
Media Type
Client Success
Clinician, Operations

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