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Centralized patient transport was the topic of the 5th session of “7 Ways to Master Operational Efficiencies in Your Hospital”, webinar series hosted by Maria Romano, Clinical Product Consultant at TeleTracking.
Maria kicked off The Benefits of a Centralized Patient Transport Department by outlining typical transporter responsibilities within a hospital system:
There’s a common misconception that hospital transporters are only responsible for discharges, when in fact they are a very important piece of the patient flow puzzle and do a lot of the hard work. When polling the webinar audience, an astounding 80% reported that they had no idea of the responsibilities that their transportation department were tasked with each day.
Most hospitals construct their mission statements to include the principles of operational efficiency, high quality and safety and the desire for hope and to heal. All of these principles require hospital patient transporters to become reality.
Here’s how this matters to hospital transporters:
TeleTracking has a warm place in its corporate heart for hospital patient transporters. Their job was one of the first hospital functions to be automated some two decades ago when we developed the TransportTracking™ application, one of the solutions in our Capacity Management Suite.
TransportTracking™ was designed so that hospitals could streamline patient transport functions, as well as automate transport dispatches. Using the hospital’s existing telephone network to request and receive patient transport jobs, it enhances staff communication, reduces late pick-ups, minimizes schedule conflicts and helps identify transport-related delays.
This proven solution automatically and intelligently assigns patient transport requests while monitoring and balancing workloads to improve the flow of hospital patients – and contributing to the optimization of hospital operational efficiencies!
Maria outlined key features and functions of TeleTracking’s TransportTracking™ solution as follows:
|Flexible Dispatch-less Logic||Automatic dispatching of the most appropriate transport employee and alerts for “distressed” jobs from the market leader in automated and intelligent patient transport dispatching.|
|Customized Dispatching||Transport departments can define custom TransportTracking™ dispatching set using weighted and flexible parameters such as proximity, priority and equipment possession. Outcomes of dispatching decisions are easily reviewed in real-time using the Dispatching Monitor.|
|Integrated with Bed Management||Discharge and transfer transports automatically. Critical patient information such as isolation conditions and multiple identifiers are shared with transport staff for increased safety.|
|Intelligent Voice Response||Employees capture their activity with an easy to use, menu-driven IVR capability which is also Spanish language capable.|
|Equipment Matching||This optional dispatching parameter can use an employee’s in-hand equipment as criteria to dispatch transport assignments, improving response times and decreasing wasted trips to return or acquire patient transport equipment.|
| Enhanced Notification Options
|A host of notification options provides automated and on-demand communication flexibility.
|Sophisticated Reporting||Get sophisticated reports to measure employee performance and volume trends to better manage staff and forecast demand. Integrate with TeleTracking’s Custom Reporting Solution for even deeper analysis.|
TransportTracking™ frees hospital supervisory staff from routine dispatching and employee supervisory duties to focus on higher priority issues. Automatic alerts on transport and employee activities communicate bottleneck issues for quick resolution. Detailed reports on employee activity and request volumes give supervisors the tools to efficiently staff and manage a productive transport operation.
Maria provided the followig 5 key benefits associated with implementing a centralized patient transport solution such as TransportTracking™: