Download Client Success Story

West Tennessee HealthcareWest Tennessee Healthcare is a public, not-for-profit, 7 hospital, 1,237 bed healthcare system, providing care to half a million people, living across 9,000 square miles of West Tennessee.

This story can be found in the 2020 Fall Issue of TeleTracking's Patient Flow Quarterly Magazine. Download the full issue.


Like most health systems across the country, West Tennessee Healthcare was taking proactive measures to prepare for the influx of patients due to the COVID-19 crisis. They knew that real-time visibility into capacity and equipment—such as med/surg rooms, ICU rooms, negative pressure rooms and ventilators was critical.

Only one West Tennessee Healthcare hospital, Jackson-Madison County General, was utilizing TeleTracking to provide a comprehensive view of bed status, improve bed turn times, automate patient placement, streamline patient transport, and manage care progression and discharge planning. The team was also using analytics solutions to drive continuous improvement initiatives and work towards achieving best practices.

To manage a large influx of COVID-19 patients, West Tennessee Healthcare needed a solution that would provide enterprise visibility into bed capacity, critical day-to-day operational decision support and regulatory reporting requirements for local, state, and federal agencies.

  • Solutions deployed remotely in less than two weeks to provide visibility into bed capacity across the system and help with regulatory reporting data requirements

Jackson Madison West TN Healthcare


“It’s unfortunate that this pandemic was the catalyst to operational transformation, but it is all the more reason to ensure that no patient waits for the care that they need.”
                                                - Scott Krodel, CIO, West Tennessee Healthcare


Latest COVID-19 Blog

Finding Strength At a Time of Crisis

Health system leaders collaborating, learning, sharing—and helping each other navigate the response to COVID-19.

Read now! arrow-right

More information about this resource

COVID-19, Hospital Command Center, Enterprise Analytics, Client Success
Media Type
Client Success
Clinician, Executive, Operations

We're glad you're enjoying our resources! Please tell us more about you to access our full library.

This will allow us to personalize your experience on TeleTracking.com. Of course, we will never sell your information and you can opt-out at any time. Need help now? Contact a Patient Flow expert.