Today’s patients are quickly making the transition to true consumers of healthcare— and as technology and societal demands evolve, we are also seeing the emergence of new venues to receiving care.
Today’s consumers are savvier and more discriminatory in how they look for care. They also have high expectations about their experience, which is causing health systems to scramble for new ideas to improve patient experience and patient care. This process is challenging for health systems because if you ask 10 people what “patient experience” means, you’ll get 10 completely different answers.
This story can be found in the Fall 2018 Issue of TeleTracking's Patient Flow Quarterly Magazine.Download the full issue.