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Patient Flow Quarterly

DAISY Award for Extraordinary Nurses in Patient Flow

Mentor and Visionary

This year, Susan Kilgore, RN, Vice President Patient Management/Rural Outreach for Methodist Healthcare in San Antonio, TX, is the winner of the inaugural DAISY Award for Extraordinary Nurses in Patient Flow. Susan was nominated by her longtime colleague Nancy Niski-Martin, RN, Director of Patient Placement Operations. As strong advocates for patient flow, Susan and Nancy have changed the culture at Methodist Healthcare. Susan and Nancy took some time to share their thoughts on everything from being honored by DAISY, to how to engage physicians and senior leadership.

This story can be found in the Fall 2017 Issue of TeleTracking's Patient Flow Quarterly Magazine. Download the full issue.

DAISY Award Patient Flow

Q: Nancy, please share some highlights from the DAISY award nomination that you submitted on behalf of Susan.

Susan is a visionary leader! It was her dedication and passion that led to Methodist Healthcare becoming one of the first health systems in the country to centralize bed management and transfer center functions into a singular patient flow management center.

We’ve worked together for more than 12 years, and have a great working relationship and friendship. One of her favorite phrases is “You know, I’ve been thinking…” And then you just know she’s come up with another way to positively impact patient care. For example, Susan came up with the idea to integrate our telemedicine program into our transfer center. Now, when a patient in a rural community hospital needs a neurologist, the teleneurologist and the RN in the Transfer Center are communicating on camera, which allows the patient and family to see who will care for them and easily share information on what will happen when they arrive at one of our Methodist Healthcare facilities.

Susan Kilgore never stops imagining “what’s possible” for patient care and her team.


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About this DAISY Award

Recognizing Extraordinary Nurses for Excellence in Patient Flow and their Commitment to Timely, Compassionate, Well-coordinated Patient Care

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Patient Access, Hospital Command Center, Disaster Preparedness, Client Success
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PFQ Articles
Clinician, Operations

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