This webinar, explores how healthcare leaders can consistently enable care coordination between various healthcare entities during routine and emergency operations (all-hazards, anticipated & unknown).

Discussion includes industry High Reliability Organization (HRO) principles such as Sensitivity to Operations, Preoccupation with Failure, Reluctance to Simplify, Commitment to Resilience, & Deference to Expertise. The panel discusses implementation strategies for healthcare including Holistic Ecosystem Engineering, Developing Leadership, Culture of Patient Flow, Data Systems, Training and Learning, and Implementing Interventions.

HIMSS and TeleTracking presented a panel which highlighted how these strategies may be applied at both the organization level and across complex healthcare delivery ecosystems (city, state, region, nation) to improve the quality, safety, and efficiency of care.


  • Susan Kilgore, Methodist Healthcare, Regional VP Operations and Patient Management
  • Paul Davenport, Carilion Clinic, VP Emergency & Care Management Services
  • Doug Rosendale, D.O. FACOS FACS FAMIA, TeleTracking Government Services, Executive Health Informatics Consultant
  • Bill Lovell, Managing Director, TeleTracking Government Services (Host)
  • Michelle Skinner, RN, BSN, MBA, Vice President, Strategic Client Management, TeleTracking (Moderator)

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