Surgery used to mean staying at least one night in the hospital. Not anymore. Today, 60-70% of all surgeries are performed in an ambulatory setting, and the number of other outpatient services is growing by 14% annually. These outpatient services now include everything from ambulatory surgeries, endoscopies, interventional radiology, orthopedics, cancer / infusion and diagnostic imaging.
What is the same though, whether services are provided inpatient or outpatient, is the need for care coordination, efficient operational flow, and a positive patient experience. As health systems are embracing the shift towards ambulatory care, TeleTracking’s Orchestrate™ solution provides a necessary tool to support and enable these services.
From a patients perspective, an outpatient service means that they are going to one facility for a single procedure. From a provider perspective, however, many different functions and departments are involved – all of which must be coordinated and streamlined.
The Orchestrate™ solution gives providers complete visibility into patient flow and workflow in real-time – including such metrics as patient status, rooms/beds/treatment areas, and staff availability – from both desktop and mobile devices. For facilities using a separate scheduling system or electronic medical record, Orchestrate™ bridges the gap between scheduling and what actually happens; this data makes it possible to track milestones in real-time and implement long-term operational improvements.
For example, the Huntsman Cancer Center, part of the University of Utah Health Care, implemented Orchestrate™ to help resolve workflow and communication issues resulting from a major expansion the prior year. Caregivers are now able to track the patient’s progress through an appointment. Some of the positive impacts on workflow and the patient experience include:
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