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Client Success Case Study

The Mid and South Essex University Hospitals Group (MSE) is comprised of three hospitals—Mid Essex, Southend and Basildon. MSE is a 1,800 bed system committed to providing the highest quality patient care. The planned merger of the hospitals, slated for 2020, was viewed as an opportunity to review workflows and operationalize the care continuum in order to improve overall efficiency, maximize capacity and provide excellent patient care. Mid Essex Hospital Services NHS Trust provides a comprehensive range of acute and community-based services to a local population of approximately 371,000. Southend University Hospital provides health care for nearly 330,000 people through a comprehensive range of acute services found at the main Prittlewell Chase site and at outlying satellite clinics across the region. Basildon and Thurrock University Hospitals NHS Foundation Trust primarily provides services for 405,000 people living in southwest Essex covering Basildon and Thurrock, together with parts of Brentwood and Castle Point.


Each year, NHS Trusts spend between £2 million and £7 million adding capacity in an effort to treat more patients. Some have attempted building new wards and adding more beds, but the challenges remain the same because core operational issues haven’t been addressed.

Learn about more challenges and how MSE overcame them by downloading this Client Success case study below.

MSE Client Success Case Study

This story can be found in the 2019 Fall Issue of TeleTracking's Patient Flow Quarterly Magazine. Download the full issue.


More information about this resource

Media Type
Client Success
Clinician, Administration

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