Video

Go Mobile: Webinar on Demand

New Mobile Applications for Capacity Management Suite™

Whether you are responsible for achieving your health system’s key operational metrics, supervising a nursing unit, cleaning beds or transporting patients, TeleTracking’s role-based apps extend the use of Capacity Management Suite™ to your workforce in real-time.  Equipped with the capability to drive workflows and provide real-time visibility into hospital operations, our new mobile apps enable your staff to perform their jobs while on-the-go, which increases operational efficiency and improves patient care.  

This 1-hour informational webinar will deliver:

  • An in-depth review of our mobile platform and applications designed specifically for executives, patient flow managers, nurse managers and nurses

  • A live demonstration of the Executive, Patient Flow, Charge Nurse and Bedside Nurse Apps


 

More about this video

Mobile App Experts

About the Presenters

Raghen Morrow is the Product Manager for TeleTracking's Mobile Application solutions. She has been with the company for over 3 years. Raghen holds a Bachelor's degree in Pre-Medicine Studies from California University of Pennsylvania and a Master's degree in Biomedical/Medical Engineering from the University of Bridgeport.

Jamie Slater is a User Experience Designer for TeleTracking's Mobile Application solutions. He has been with the company for over a year. Jamie holds a Bachelor's degree in Graphic Design from Pennsylvania College of Technology and a Master's degree in Graphic Design from Savannah College of Art & Design.

View Transcript

Kayleigh: Hi everyone. Thank you for joining. My name is Kayleigh Fontana. I am the Marketing Campaign Manager here at TeleTracking. I will be the moderator today for our session on introducing the mobile apps for our Capacity Management Suite. We have a very large group joining us today, so I just want to make sure that I cover a few housekeeping items.

Everybody is in a loop on what the next steps are as far as follow-up. Obviously, the biggest question we get is will the webinar recording and slide deck be available for everybody who attends? That is absolutely yes. You will be receiving an email from myself, again my name is Kayleigh Fontana, probably at the end of today or tomorrow depending on how long the webinar takes to process here on our end, but I'll be sending that through email.

We also want to make sure that this is an interactive session. We have about 20 minutes at the end of this meeting for you to ask questions. If you would like to enter those into the question and answer pane in the WebEx console at any time throughout the session, we will hold the questions till the end of the presentation and go through as many as we possibly can.

Also, we're trying something new this year. We're going to have a little pop up survey. It's only five questions at the very conclusion of the webinar. So, please make sure to take that survey. It's just going allow us to utilize that feedback for future offerings of this session and other TeleTracking webinars.

If you have questions between now and when my email comes out, please feel free to send an email to marketing@teletracking.com. I'll try to respond back to you ask soon as possible. So if there's a question that did not get asked or answered, I can filter that to our two presenters and hopefully get that question for you within the next 24 hours.

I'm not going to take too much more of your time up, but I'd like to introduce the two presenters. Today, Raghen Morrow, the Solution Line Lead for our TeleTracking mobile application is here to talk to us today. She's been with TeleTracking for over three years working within varying product lines. Prior to TeleTracking, Raghen worked as a biomedical engineer for a division of the FCC. In that role, she provided SAR engineering support to the world's largest wireless electronic provider.

We also have Jamie Slater here. He's the User Experience Designer for the mobile applications. As part of the mobile team, Jamie conducts user research, designs the user interface and user experience to the application and collaborates with the engineering team to bring mobile solutions to life. He has been with TeleTracking for almost two years. Prior to TeleTracking, Jamie consulted as a design strategists for companies within healthcare, manufacturing, insurance and banking industries. So you have two very qualified and very smart individuals leading the session today.

Quickly, I'd like to cover the objectives. Number one, we're going to review the mobile apps portfolio for Capacity Management Suite. We're also going to articulate the features, design and benefits of mobile. Then we will do an in-depth demonstration of TeleTracking's newest workflow-driven apps, EVS and Transporter. We're very, very excited to have Raghen and Jamie here. Without further ado, I'm going to pass it on to Raghen.

Raghen: Thank you, Kayleigh. Hi, everyone. I hope everyone is doing well this afternoon. I'd like to start here with really walking us through some of the benefits to why mobile is important and more importantly and specifically healthcare. There's a lot of information on this slide, but some of the key points I really want to hit on is now that we do have a platform that offers six different role-based offerings, which we'll get to you in some of the further slides. We'll be doing an in-depth demo of our two newest applications that we've added to this portfolio.

One of the values that we've really been trying to hit on when offering this new platform in the last few years is the availability of real-time data, so before our clients, to be able to effectively communicate up that data. Also, the ability for them to spend less time behind their desktop and more time where their patients or completing operational tasks.

Well in the past, that might not have been something that was as [inaudible 00:04:22] or as easy, but given our goal which is to not allow for any patient to wait for the care that they need, with this portfolio and these six applications, we really are trying to drive and increase operational efficiency across the board.

That brings us into our next slide here. This is a specific case study that was conducted a few years back. This is one of our current clients, Frye Regional Medical Center. What they're showing you here is at the point of adoption of our previous application which is mobile XT. You can see that there's significant improvement here are transport team's operational efficiency.

We're just showing you here that before adopting mobile XT, Frye Medical Center was using a pier and/or IVR solution for transport. Since then adopting our mobile XT application, you can see that their average transport time went down by 26%. Response time for transport on average went down 33%. Pending to dispatch went down 36%. Overall, just showing that all these capacities not only for transport, but across the other roles that I'll present to you in a minute helps to drive operational efficiency.

Here, we'll show you this mobile portfolio. As you see here, for those of you who are current mobile XT clients, you do not see mobile XT in this portfolio. That is because it is not a part of this portfolio and Jamie will be going through some of that in a couple of minutes and explaining to you what I mean by this portfolio.

Specifically, as a part of this new mobile platform, we'll have our six role-based apps, the data and workflow-driven. We're going to be specifically driving into an EVS and Transporter though, but I'd like to go through each of these at a very high level just to give you an understanding of the capabilities that are a part of each of these six apps, first with our Executive app and we'll walk our way down to Environmental Services.

Our Executive app is geared towards upper level management, so your CEOs, CTOs, whoever would be in your health system giving them an understanding and a quick real-time glance of the health of the health system. So sends information. It breaks that. It send this information down by service line as well really giving them an understanding of what's currently going on in their organization.

Our Patient Flow app or Flow Manager app is really geared towards your health supervisors or your patient flow managers. There's lots of different names to this role. This role is typical quite cross-functional. They help with some of the clinical stuff and also are driving operational efficiency.

There's a lot of data and goodness that's in this app. A lot of data around senses and clinical information, patients who are coming and going from the campus or campuses that they're supporting. I also marry in our EVS and transport metrics as well, really understanding that both operational and clinical data [inaudible 00:07:49] efficient in order to drive our workflow within our organization.

On this app, I like to think of this as our [inaudible 00:07:55] app giving your charge nurses an understanding who is coming and going from their unit and who's currently on their unit at this point in time. So, it's really an operational app really showing the availability of those beds and the status of them and then the patients who are coming and going in those beds.

Our bedside app is really geared towards your front-end bedside nurses, those bedside nurses who are out on the floor actions assigned to them. I like to think of this as a skim down or a lesser view of your patient tracking portal screens. For those of you who are current Capacity Management Suite customers using our patient tracking portal so that that portal has unit view. So, patients for the whole unit. This app would show your nurses a view of patient information specifically for those patients who are assigned to them.

Now into our Transport and EVS app. I'll pretty high level on these because I want to talk about these more during the demo posted on this slide, but again these are replacements for our mobile XT application, which is being used out in the field currently. Our Transporter app is really geared for your front-end transporters, allowing them to receive jobs, chaos in progress, put them away, suspend. Again, we'll go through these things that essentially put through that process and allow them to do that work throughout the organization.

Environmental Service is quite similar. It's through your front-end environmental services staff allowing them to again receive those jobs, those dirty bed jobs. Allowing them to put that in progress, complete that job, and get that bed turned over for the next patient to be able to then be placed in that bed. I'll pass it off to Jamie. He'll go into a little bit more detail on the platform design and then a little more detail around the changes that we made specifically for the EVS and Transport.

Jamie: Thank you, Raghen. Let's talk a little bit about the design. Essentially for our first bullet point here, design system for consistency. If you have seen all six of these applications, you'll notice that they have a very similar look and feel and they're all built on the same platform. Basically one source of truth for all six applications, so there's not going to be a lot of differences between them. Very similar look and feel and very similar interactivity. They all six of them have navigation and header and everything in the same places.

Have a cross-platform framework for flexibility. What that really allows us to do is for those who are using mobile XT today, you know that it's iOS only. For all six of these new applications, we're compatible with iOS and Android devices. All six of these are also two specific roles within the hospital for simpler and more relevant use or experience.

The idea here is that you, as Raghen said, use our portal today or [inaudible 00:10:52] you know that it's really geared towards serving the needs of many different users and many different roles throughout the hospital. These are really tailored specifically to those specific roles that we're designing for. It can be a lot more [inaudible 00:11:07] and a lot more tailored to exactly what they want to see and where they want to see it and how they can complete those tasks.

The last one here, mobile apps meet mobile accessibility guidelines. I don't know if anyone has heard of the WCAG, but essentially it's a web accessibility guidelines for those with visual disabilities. Basically what this is [inaudible 00:11:24] is that we meet color contrast requirements, type size requirements, interactivity like touch target size and all these things that are built in a way should be much more usable than any applications that you've used from us in the past.

When we talk specifically about the new EVS and Transporter app, this is the next generation of mobile XT. Mobile XT was a combined app for EVS and transport teams in the past and is now going to be two applications, one application for each of those roles. Some specific things that we've improved as part of this upgrade is that they're more cost effective and compatible with iOS and Android devices.

We have a dark theme, which I can show off in the demo. We'll get close to that. We have a simplified user experience. For those who are using the applications today, you know that you have like three clicks to check a job in progress. It's now going to be two clicks. So a lot of little things like that hopefully will [inaudible 00:12:22] less clicks and a better user experience.

The ability to customize and change notifications, sounds and volume. This will be a feature that's available for Android devices and potentially iOS devices in the future, but we'll have to see. We have improved battery performance and this is really around the idea that it's a native application kind of a web wrapper application. So, we have a lot of better improved batter performance as well portal refresh instead of auto-refresh improves the battery performance.

The ability to scale so we can easily deploy and manage multiple devices. So, we're now compatible with mobilized management systems. So you can use those to deploy to many devices at once instead of having to nearly configure devices one at a time. We have increased security, so all of our apps now use username and passwords instead of IVR IDs to log in.

Raghen: Yeah. Thank you. Now we're going to move to the demo. Just give us one second to get it setup here because we are going to be actually doing a live demo for you guys.

Kayleigh: Just a reminder too, we have a couple of questions coming in, but make sure that you're entering them onto the WebEx panel. So, just keep them coming. We'll get to those at the end of the webinar.

Raghen: I'm going to switch what I'm showing to you. [inaudible 00:13:57] pull down inside that. [inaudible 00:14:10]. Can we have the CD applications then the whole app? Sorry. We're seeing the mobile screen on the webinar pane. It's coming up for me so it looks okay. Cool. I don't want this.

Jamie: Good work. That should be good. I'm going to give a high-level overview. Now what we're looking at now is the EVS application. This is for your housekeeping or environmental services teams. After sign in, if you don't have variable users, you come directly to the My Jobs page. If you do use mobile XT today, this is a little bit different than what you're used to seeing. Basically, before you came to a home page, you can complete some of these tasks then you come to a jobs page where you can go on break or change bed size. That's configurable online. You can allow or not allow your EVS teams to complete.

You can do a new job which should be a found dirty bed or a found spill job. On the bottom navigation, you can check your messages. We're currently on the jobs' tab or you can go to settings now to show up each of those. Let's go in order here. To take a break, I simply press the break button. We can select our scheduled break from here and say start break. That will take us directly to the return to work screen.

So now I stay on this screen for the duration of my break. It's telling me that I'm currently on break. All I need to do when I'm ready to come an active and available member again is to return to work. So you can see on CMS on the left side of the screen that it's actually noting my user is currently on lunch. You can keep track of that as a EV manager.

To return to work, I just need to approve this action. You see on CMS that will say you have returned from break successfully and on the CMS side the second that I'm available again. When trying to change a bed size, I can do that very quickly. This first bed here, bed seven or six, so what I need to do is enter the ID of that into the system. It will give you a pop up here essentially allowing you to change the bed size. I can change it from a ped's bed to adult bed for example and submit that.

Raghen: Let me refresh that right now.

Jamie: CMS on the left side bed 706 is a pediatric bed. As soon as she refreshes the page, it will be adult bed. You can see that I received a push notification for that bed size change in the mobile device. Next, I can do a job and we can do a found dirty bed or a found spill job. Let's say I'm walking around the unit and I notice that there's a dirty bed and I'm not sure if it's in the system. I want to make sure that that bed gets cleaned.

So I can enter any bed into this system here. It will pop up and show me that information of that bed if there is a bed currently on clean request current in the system or not. For example if I look on CMS bed 106, I can type that in. That is an occupied and it's giving me a warning message to please confirm that the bed is not occupied before I proceed. We certainly want to discharge that patient by marking a cleaning request. Just for that, or we can do a found spill. Let's go directly on ... Let's try. Which one?

Jamie: 120? And see there's a spill request here and I can take that directly in progress here and it notes the spill type on the bottom of that card interface. That's the basic functionality of those menu items that used to be completely on the home tab of mobile XT. If we go down here, I can show off the new price for taking beds in progress and delaying jobs. You can see the new bed cart. This is a stack clean job. That gives you the name of that bed, any isolation status associated with that bed, the RID as well as the size of that bed. I can delay or take that bed in progress. I'll take that bed in progress real quick.

To take a bed in progress, it's a simple two-press action. You press to go in progress and then you press yes. Now we'll move to the current job page where we can see that this bed is now in progress. The thing you might notice is that all the colors of the top bars of these cards now match what you see in CMS, which is something we didn't have before. Now, there's just a nice consistency between those two applications.

We can click more options and this is where I get the option to suspend a bed, so I'm just going to take that action real quick. I scroll up to suspend job page, I will select the suspension. Anything in this list would actually be a dictionary item that you can change within CMS as relevant for your health system. Let's say that I have start clean right for me and I can't complete this one right now. So, I'll suspend the job. It will pop up on my My Jobs page as a suspended job, all my other jobs listed below it.

To take that bed back and press and can simply open it up, you can see the reason for the reason it was delayed within the card interface now. I can simply take that bed back in progress and now I can complete the job whenever I'm ready to complete it. Once it's complete, you'll get a success message in the bottom pretty much after every action to confirm that you've completed it.

On CMS you can see that the bed 706 has gone from a start clean to a clean bed in the system. What I'd like to test next, I'll have Raghen actually send me an instant notification and we can test up the messages page. While she's completing that, I'll actually up the settings page. You can see that it'll list my username at the top. Right now, Patrick Bedtracking.

On the about page, we can see that there's just some simple legal information. This is his basic text related to the user agreement. Security, there's just really high-level information about our security standards. Think about it if you would like. You can also see the app version here, which is just the app store version that you get within the app store. There you can see I received the push notification from Raghen on instant notify if I did take my lunch.

I'm in the settings page, before I check out messages, I'm just going to actually switch to the dark theme. This is the user preference that you can select anytime. Let's say you're on night shift and you decide that you don't want to walk around with a bright phone and you just want to change to dark theme or you just happen to prefer the dark interface over the light. You can change it any time for any reason.

Let's go to messages page. We can check out those messages that I received from Raghen as well as that bedside change notification that we acted earlier. As we can here, Raghen has asked me if I can take lunch. I can dismiss that message really quickly. Any message that's over two lines long, that Raghen put in there she's put a bunch of hyphens, but we can note that you could have any length of message. All you have to do is expand or contract that card to see the rest of the message.

If I want to dismiss all the messages at once, all I have to do is press that dismissal messages. It will bring a pop-up asking me to make sure that I want to do this. I press yes, and I'll go back to I currently have no messages. That is the basic functionality from top to bottom, A to Z of the EVS application. It's fairly simple. As you can see, very easily on the go. An EVS employee can go around and complete their work on the go.

Raghen: Let's switch to transport tracking.

Jamie: Just a second while we switch to transport tracking. I'll actually walk through the signing process, the new signing process for these applications. As you can see there's a username and password field here instead of an IVR entry field. Also, once I enter my name and password, I can press sign in. It will take me through the signing process.

Raghen: A dark theme for you.

Jamie: That [inaudible 00:22:48] directly to the My Job page. Just on a small note, if you are a variable user, who is essentially a user who needs to work in different areas of the hospitals at times, you'd just be brought to a selection of an assignment page where you would select your section or zone in the hospital that you're working in today.

We have for simplicity, we've set them up as a fixed user just so we can go through them faster, but there would be an additional step for those who are variable users. You can see very similar interface, very similar experience for the transport team as we had for EVS. We have our break, a mini-task which is another configurable item for your transporters where they can complete small tasks, things like fold linen or change light bulbs when they don't have transport jobs to complete.

Job list, this would be for very select users, basically supervisors, who wanted to see all the pending jobs that are currently in the system on their mobile device. It's likely for most of your transporters, you would basically disable that. You would only see a break and mini task in the top bar. Again, you have your messages and settings page on the bottom. Let's just quickly walk through.

As soon as I logged in, the system went and found the most best job for me using the dispatch engine as promotion or based on availability, based on priority. It sent me this job. We have Adda Morrow here is our transport patient from ED bed 17 to the RMC CATHLAB. We get a little bit of basically [inaudible 00:24:27] information about this patient, their birthdate and gender.

These are things that are a little configurable in the system. You can change that to medical record number or visit number instead of transport patient if you don't want the actual transport patient name to be on the screen. There's a little bit of configuration available of how you display patient demographics information.

I will show the isolation status of that action, the mode of transport, which in this case is a barrier stretcher. Mode of transport is another one of the items that you can configure and set according to your health system. Transport requirements. As you can see on the CMS screen on the left, this is the transport request form where you can enter all these things. You can see mode travel, the isolation type. There's travel requirements on the bottom right.

Those are also dictionary items where you can enter any number of those that you want to into the system to notify that transporter of any of those things. Things like fall risk, the fact that you know that they're going to need two transporters to request assist, if the person wants to bring their belongings with them. So, a lot of little things that you can add to help that transport go smoothly.

Raghen: I'll create this for you so you get to conquer.

Jamie: The next section I'm simply going to go through the process of completing a transport job. So we have accept job. This is going to be very similar. All I have to do is press to accept that job. It's going to [inaudible 00:25:57]. One thing to note, I received an error message there because I sat on the screen for quite a long time, and there's actually a hold timer associated with transport jobs. That's configurable actually.

If you wait the configured amount of time for a transport job, essentially that transport job being held to me is being sent to an additional user because we want to make sure these transport jobs are done as quickly as possible. There's no other transporter in the system right now, so I can simply accept that job and it'll take me to dispatch. That's going.

The transport workflow is ... This is as it was before. It's simply in a state of pending, so that was what we first saw. We can go into then dispatch, then in progress, and then we can complete the job. That's the process. This has asked me the main action next is to go in progress, so I can take a look at more options. You can see delayed job and request assistance.

There may be even I think additional options here that can be configured where we can show delayed job or request assistance here. Request assistance here says I want an additional transporter to help me on this job. As soon as I request assistance, that'll be sent to multi-users depending on how many I'm asking an assistance for and they can join my job and help me out.

I can go to delayed job screen just for a second here to show that off. Very simple, you can see your reason for delay. Maybe she's currently eating, so we need to wait till they're finished. We can delay the job and that'll take me back to the card screen with a staff delayed, so I can see the job is delayed and I can go back in progress whenever I need to.

That bed is there. There we go. So now we're in progress. We have the same details here. I talked so much ... I'll talk about this now actually. That top bar that's at the top is basically on the left. You're going to see the status of the job. In the middle is actually the job ID number and on the far right is the priority that job.

Priority is based on a number of different factors that you can configure, what type of job it is, how long it's been waiting in the system. It's going to select to priority. Priority goes from zero to nine. The color of this job will be based on that priority. Red for zero and nine would be more of a gray color, not advertised right now.

I'm finished with this job now. I can complete the job. Actually, let's check out some of the options because there's slightly different options if you're in progress instead of dispatch. What we can do is do a round trip in this case if we wanted to which is essentially you've taken a patient let's say to the CATHLAB in this example and I know that they need to go directly back to the room that they came from.

So here I can select a round trip. It'll complete the job I'm currently on and immediately create a new for that return trip. So just a little bit of a way to simply that round-trip scenario rather than having to complete this to job then a different transporter would be assigned to second part of that job which wouldn't make a lot of sense.

Raghen: And show here it's in progress.

Jamie: Over on the left side of and within the capacity we see that this job is currently in progress. So there's two job as well. As soon as I complete this, I'll be sent one of those pending jobs that's in the system. We can go ahead and complete and directly back into the system. That job was completed successfully and I've been sent one of those pending jobs completely that were sitting in the system. Let's go ahead.

I'm not going to go over messages. It's actually the exact same functionality that was in EVS. Raghen sent me a instant notify. If she wants to, she can do now. Then we have the exact same settings page that we had for EVS as well. Let's go over the top menu. There's a few additional things here I didn't go over. I can walk through the idea of a mini tasks, so all I have to do is select that up there. It's a very simple process of being able to select a mini task and then mark task is done. Most hospitals are using this feature to complete small little items when there are no transport requests at the moment for transporters.

I can get the job list if I'm a supervisor and see if any of the jobs now that are pending in the system, and these will be linked by priority. So we can see further down the list that there is a priority side for an oxygen tank or telson. So I did mention actually that the system also handles item request.

We look at this item job right here and we can see that this item is actually part of batch job. This is an oxygen tank. I need to pick up at admit and drop of at CATHLAB. If I go to this batch job, this is actually transporting of two items, one oxygen tank and one crash cart. I can see each item and where to pick them up and drop them off.

A lot of configuration goes into setting up your batch jobs and your item jobs of transports. You can select them to batch by origin, by isolation, by type. There's a lot of different ways that you can set up, but this is actually the new way in which you would see a batch job. The old way actually you would see these three separate jobs. Now, we're just showing them on one card with an overview at the top better than before. Let's see.

Raghen: Do you want to talk about CMS? I'm sure you've [inaudible 00:31:44].

Jamie: Yeah. In CMS, you can see that there are pending jobs. Now we're looking at the item transports versus the patient transports that were in the system, different tabs within that menu. We can see that there are two pending jobs right now, both oxygen tanks.

Raghen: I have jobs, right?

Jamie: That's okay. You can see that there's a new job for me button there. That's really a notification letting me know that there is another pending job waiting for me in the system. If I go back into my jobs page, there's that job from Tom Kirkman. This let's say the main functionality of the transport job, there is a few additional things.

I think we have a few questions come across the Q&A about additional things that you're probably used to today, things like rescheduling jobs I think I saw in there. Those are all configurable options that you can turn off or turn off based on a system. So yeah, you can still schedule a job once you take that job in progress to reschedule it to a different time. I didn't catch all the questions, but we'll get to a session where we're going to answer all the questions, as many as we can anyway.

Raghen: You want to show anything else?

Jamie: I guess that's basically it. I'm sure there's going to be a lot of questions that I can answer.

Raghen: 26.

Jamie: 26 questions actually.

Raghen: What we're going to do now is Kayleigh I'll flip back over the PowerPoint then we'll open it up for questions.

Kayleigh: Great. By the way, thank you.

Raghen: Thank you. Just give me one second.

Kayleigh: Yeah. Type of questions there. Speak now or forever hold your peace. There's quite a few that are coming in, so we're trying to prioritize the one that we can answer here while we're still on with you. Then I will strategize with the team on how best to answer the remaining ones. Do you want to close with what's next Raghen before we move to the Q&A?

Raghen: Yeah, sure. What we wanted to do before we got to Q&A is just give you guys a little bit of a high-level understanding or a taste of what we're planing for the mobile team near future, what's coming next. This diagram here is really, really high-level. It's really showing you what we see as the three prime components, three pillars, that are necessary for mobile to be successful, not only within TeleTracking, but within healthcare in general.

As you can see from the demo and some of the things we discussed before, we've really started to hit on some of these things. So real-time data. It's imperative that data that we're presenting to you, automatically answer on that phone that's either in your pocket or on your cart if you're an EVS employee, it's imperative that this is current emails and relevant data for that clinical or operational employee and also important.

The tracking is built off of operational efficiency and workflow. So, I think with what we just showed you, specifically for our EVS and transport app, you saw that what we're trying to do is continue to improve those workflows for those two specific roles or subtext of employees specifically.

Then communication really through allowing EVS and transporters to receive instant notifies. The other four apps which we didn't demo to you today, we did start to build out and integrate with some of the secure messages vendors out there to allow for you to receive real-time data, special notifications, and then also securely actually communicate about that data using Mobile Heartbeat.

It started with Mobile Heartbeat, and that is the vendor that we started with, but that is surely not where we will end. This platform is about two years old at this point. This is the high-level understanding of we started working on these three things that we're going to continue in the future to hit these three pillars for sure, but that's it. I'm going to flip over to Q&A. Kayleigh, I will open it up to you.

Kayleigh: Lots of questions. This is makes me happy because I feel like sometimes there is just no questions at the end session. So, we have the opposite. 142 people joined, so good job. We're trying again to prioritize. We're going to start here at the top. Can supervisors for EVS and transport use these apps as well?

Jamie: Yeah. They can definitely have a username and password. They can login. As I said, there is that transport feature that is basically it's called supervisor workflow. It's basically the permission of what it's called in CMS. As you login, you can look at those pending jobs in the system or you can pick one of those jobs if you want to. I think there's some feature there not much different than probably what you're used to today, but where we've gotten of request for a supervisor app for transporter is an EV supervisors. We're definitely looking into how we can support that and move that towards that in the future.

Raghen: Right. As people continue to adopt, we definitely will be looking for continued feedback and input on what view may look like for sure.

Kayleigh: Okay. With a large department, how do you distribute iPhones or iPods and what works best, the iPhone or iPod?

Jamie: Yeah.

Raghen: It's a broad question, so I'll try to hit it really high-level. Surely if you guys are interested in adopting, you're to request an upgrade, this is something that our technical teams and solution center go in a little bit more detail, but I'll hit at a high level. We do have a certified device list for what devices are compatible with also the apps specifically for EVS and transport.

iPod, sixth generation will work today with these new apps. There are plans in the next 36 months to discontinue support for our EVS and transport apps for iPods for a whole host of reasons. That is the current direction of the organization. As we get close to that 36 months time frame, if Apple does continue to support the latest versions of iOS, we will definitely visit that situation. But as per now, our organization is recommending that if you're a new customer or not currently using iPod, that you choose to use one of the devices that's on our supported device list. I'll go through those really, really quickly with you.

I'll go to the iOS devices first. Version six and six plus, version seven and seven plus, iPhone eight and eight plus. iPhone SE, iPhone X, [inaudible 00:38:43] iPod sixth generation only. That's only compatible with our EVS and transport app, therefore do not support iPods, and specifically only sixth generation because any iPod touch for previously to sixth generation already on Apple has been synoptically processed and we do not support devices on Apple synoptically product list.

Android devices that we're currently QA certified again and we can guarantee that the rendering and operation of the apps will go well are Samsung Galaxy S7, Samsung Galaxy S8, [inaudible 00:39:23] XO-2, LG G6. Now we know that specifically for Android, there's lots of different models and lots of different electronics providers.

We possibly QA certify against them all. We're not saying that they will not work, but we simply are saying we just can't QA certify against them all and guarantee the rendering on those will be perfect. These are devices that we suggest that our clients purchase to run these applications. As far as deployment goes, a lot of different models, I've been pretty intimate with a couple of our customers who have deployed on this platform, really leads our solution center to go into more detail in some of the things that they have seen.

But really know, commonly we have seen that it's a tiered approach or both ways. So, best users first and their supervisors first and their transport department, they'll get their devices, get them set up first, and they basically allow it to be trainer to train the trainee. That's the door we've seen. I'm not saying that's the best approach for you. I would suggest that if you're a larger organization, probably a tiered approach is probably best.

Kayleigh: Not a question, but thank you Marco. He gave us a clapping hands feedback on this WebEx thing. I didn't know that was even possible. So yes. You guys are great. We have about 20 minutes left, so we're going to try to get through as many of these as possible. Charged nurse app eliminate the for a separate pager app. There will be notifications when new beds are assigned.

Jamie: Go ahead.

Raghen: Go document. Who is the individual I assume?

Kayleigh: This is Joseph.

Raghen: Okay. Thank you, Joseph. I assume you're referring to the subscribe CMS notification that you're sending to a pager or a Cisco phone today or an email of some sort. The answer right now is not yet, but that is something that's on our roadmap. We have a lot of clients out there today that send notifications to one of those other devices. The mobile team is looking into how we can make that integration happen with our new mobile platform. That is something that is soon to come.

Kayleigh: Great. When is the app coming out or when is it available?

Raghen: Which one?

Kayleigh: Tom, if you want to respond back and clarify which one or either of them if you just want to share when.

Raghen: They're all currently available. Everything, let me flip back here, that is on this platform slide here, six of these apps are now currently available in both the Apple and Google Play stores currently. So you can access any of them. However, they are not plug and play. Just merely going to the app store and downloading these doesn't mean you'll be able to use them. You have to be a current Capacity Management Suite customer version 18.4 or above. There's some additional services or configuration work that needs to be done to upgrade to 18.4 [inaudible 00:42:46].

Kayleigh: Okay. What if found a spill not in a room? What if it's outside the room, in the hallway, et cetera?

Jamie: We've seen people handle this people handle this in a number of different ways. Basically, you can define the areas within your hospital or if there's a call. So, you could actually define this hallway as a location and then I could select it as a spill location, or you can keep it to the bed and then you have to communicate with that unit, probably the station of that charge nurse or that area of where the spill is. Typically, in that situation most choose the bed as closest to the spill.

Kayleigh: Will the change of bed size work with auto-transport? Also, will the EVS supervisor have to be able to monitor the queue? I think we already answered that one, but the first part again is will the change bed size work with auto-transport?

Raghen: I have to double check on that one. We have to check back.

Kayleigh: Tina, we can get back to you on that one. Will there be more than the initial overview of the clinical applications? There are several participants on the all who are interested in clinical operations specifically.

Raghen: You want to? Go ahead.

Jamie: Yeah. We can definitely shift our ... Since we went over the EVS and Transporter this time, we can shift the next webinar to focus on the clinical apps or we can do a separate webinar.

Kayleigh: Separate webinar.

Jamie: Yeah.

Kayleigh: Okay. Joy, we can connect with you for more information on the clinical one especially if you have more than one person on the line who's interested.

Raghen: Or we can do a private demo too, we just have to set it up with the organization.

Kayleigh: Joy, if you'd like to chat with me via email when we send out this session recording I can help coordinate that. Is EVS able to accept a job while in progress on another one?

Jamie: You're currently in progress on a job essentially, so you would essentially have to delay that job before you would-

Raghen: Or another.

Jamie: ... to accept a different job and give a delay. That's configurable on the system whether you have to give a delay reason or not. Typically, do choose to the EVS employee put a delay reason in, but first you have to delay a job then take the new one.

Kayleigh: Okay. If a team is assigned to a section, can they see all of the beds in that section?

Raghen: [inaudible 00:45:15] employee and if it's a team, whatever employees that make up that team, they'll be able to see whatever their membership dictates, whatever sections or zones that they're assigned to, they see the dirty bed requests for any of the beds or locations in their section.

Kayleigh: I think Jamie covered this, but this again, can we message somebody from the mobile app. I believe they're asking about the instant notify feature.

Jamie: Currently, that instant notify is a one-way only from CMS to mobile. As Raghen said, for those four clinical apps, we do have an integration right now with Mobile Heartbeat which is a messaging vendor where you can do a two way messaging and a lot of other features as well. We've been looking into eventually how to integrate those messaging services with our EVS and transport apps as well and that's ongoing.

Kayleigh: I think that dovetails into Marcella's question. Will it be possible for the user to respond to the message they receive? So it's the way integration.

Raghen: I guess again I'd like to hear these kinds of things because the reason that's not there so far, I'll let elaborate a little bit, is because we've had a little bit of a mixed result on this one. Our clients really want their EVS and transport employees to be able to use these feature and some have said no way. We are never going to allow for our EVS and transport teams to be able to text, even if it's within a secure messaging vendor. I think it's still up in there. We're trying to do more research, so we definitely want more feedback on it for sure.

Kayleigh: Okay. Is user sign on required or is IVR login still an option?

Jamie: For the new application, username and password will be required. It's a new security standards. There's much of an option to continue with IVR into the future.

Raghen: We have become ISO this past year and the chief security officer and this actually came down from some of the new regulations because of that. That is just something to make sure with security requirements and our customers that we're adhering with security requirements, we had to make that change. We can certainly share more information around why we made that change if you're interested in knowing more.

Kayleigh: If we're currently using the mobile XT application, is this new version a free upgrade?

Raghen: As far as upgrade goes, it's the same as what it is on any standard upgrade, that could be the same. Then as far as additional costs for licensing or software for mobile, there are no additional licensing or software costs. So please do keep in mind, there are certain things that you will need to do in order to use these apps. One of them is purchase devices, which would be a cost. There's an SSL cert, which would need to be publicly signed which is a cost.

There are also some other architectural things which again I'm not going to into the details on this call, but if you request an upgrade through a link that we will show you later, our solution center team will go through those things with you. But as far as software goes, there should be no associated software upgrade licensing cost.

Kayleigh: Just to confirm the minimum version for CMS required to utilize this new apps is it 18.4?

Raghen: Mm-hmm (affirmative).

Kayleigh: Okay. I mentioned that the log on with the username and password will now have to happen. Actually, let me see. Hold on. I think this is a three-parter here. I just want to make sure we'll have enough time. I'll come back to that one because they're just coming down the pipe really fast. Yeah. We'll probably try for another five to 10 more minutes, and then we'll decide the remainder of the questions coming. Back to that one, if the app drops WiFi, does the user have to fully login once reconnected?

Jamie: No. The time you have to sign back in is if you actually close the application, sign out or a session expires. If you lose WiFi and then you get back on WiFi, you don't have to sign back into the application. You'll just go right back to the page where you're on previously.

Raghen: Do you want to talk about some of the work you did around the WiFi if it's lost?

Jamie: Yeah. It's just a little bit of an enhancement if you're using mobile XT today compared to how WiFis worked in the past, a lot of things around that. It's really, you'll be notified when you lose WiFi just on the bottom of your phone. If you're using a lot of mobile applications, it'll say, "WiFi [inaudible 00:50:10] right now on the bottom of the phone just right above the footer.

That will be just a little bit of a notification that you disconnect from WiFi right now. If you try to take an action during that time, that's when you'll get the error message that you don't have WiFi and you need to reconnect. It's a little bit of an enhancement there but a lot of things enhanced in between in there, things like you won't object a job if you get WiFi or anything like that anymore. I think there's a lot of little enhancements that go along with some of the WiFi improvements.

Kayleigh: Does the EVS view show prior isolation precautions and previous no if isolation or off isolation, excuse me, when going into the room?

Raghen: It will show isolation, but as far as previous, I'm not really sure what they're defining previous as, but I don't believe it would show like previous isolation, but it would show whatever it's current for that patient.

Jamie: Right now, it only shows one isolation type.

Kayleigh: Okay. Can three or more travel requirements be placed in the request?

Jamie: As many as you want.

Kayleigh: Can a transport user reject jobs from the app?

Jamie: There used to be a feature right there on the front of my job. When you first receive a job, you have the option to basically reject that job. That was really a remnant of the IVR days where it's presenting you that information in a different fashion. There's no need for you to have that reject job anymore. If you take job, basically the process is to delay that job or give a reason code or take that job in progress and delay it for whatever or suspend it for whatever reason is relevant to that and take the next one. Basically, it's simply rejecting a job by giving a reason for why you're delaying or suspending that job.

There are some differences in how jobs are held to users and the whole timer. It's just basically reject a job if you move the app or go to different places. You have to take a specific action that's relevant for that job to move from an unavailable status to suspended or delayed.

Raghen: The logic for the rejection is quite robust and there's probably a lot of questions about it because a lot of reporting is done around this. If there are any clients who are interested going through that in detail we can certainly do that because there's a lot of logic there.

Jamie: Yeah.

Kayleigh: Can transporters still schedule or reschedule jobs while they're in that delay state?

Jamie: Yeah.

Kayleigh: Okay. Is there a pushing system where the job is assigned to a transporter?

Jamie: Yeah.

Raghen: There is, yeah.

Jamie: Understanding of that question simply it's the dispatch engine. There's a lot of little configurations you can do to the dispatch engine, but essentially that is taking a transport request and auto-assigning it to transporters that are within the section or zone-

Raghen: Based on the logic.

Jamie: ... based on the logic of that dispatch engine.

Kayleigh: Can you explain how the battery life is improved by this app?

Jamie: Sure. I don't have numbers for you but that's the basic premises that we're going from a web that's a web app. So, you've been using that app within Safari. Basically, you're draining that battery more by just using it in Safari versus it being a native application. Also moved from an auto-refresh of every 30 seconds to just a page refreshes when you move from page to page or take an action or portal refresh. That changes a lot of things. Instead of having to do a back end call every 30 seconds, we only do that back end call when it's necessary, and that itself is saving battery life.

Kayleigh: If we do not upgrade to the new version, can we still use the older version? We are on OS version 11.3?.

Raghen: That's a really, really good question. I'm glad it was asked because I wanted to hit on this. We, over the past, to redesign these two apps as a replacement for mobile XT. What we'll be doing is that we'll be following our support and maintenance policy. In line with that support and maintenance policy, 36 months from now, from February 6th when we actually launch these two apps, current mobile XT application will fall in line with that support and maintenance policy and will no longer be supported.

The specifics of that are listed out in that support and maintenance policy. We are urging clients to upgrade to the latest version of Capacity Management Suite and adopt these two new mobile applications that are intended to be a replacement for mobile XT.

Kayleigh: A couple of questions on how people can connect with somebody to get the private demo. So I think that our answer across the board is you can either respond to my email. Send and then I can connect you with the right person or if you know who your client success manager is and your current client, we'd like for you to connect with them and make him work with Raghen and Jamie to schedule something private or more tailored to your specific needs.

I think we're going to go ahead and close down. We have more questions coming. I want to make sure again that we're respectful of time because [inaudible 00:55:52] is a long time to be on this session. Just in closing, I think there's quite a lot of interest about these new mobile apps, so we have a couple of ways for you to find out more information.

We have a really great robust resource center on the TeleTracking.com website. I'll send a direct link in the email for you to download the new mobile app data sheet through our resource center. So stay tuned for that. Also, please feel free to reach out to marketing at TeleTracking.com for additional information or simply reply back to my email.

Then last but not least, we are [inaudible 00:56:29] if you're interested, and you're ready to go that you can schedule your upgrade today to get these new mobile apps for CMS. I'll also send the upgrade request link in the follow up email too so that you can complete the form and get listed in our queue.

The next webinar that we had available is coming up in a few short months. It's scheduled right now for May 22nd at 12:00 PM Eastern Standard Time again. I'll be switching over the registration for that session shortly after this webinar concludes. So, it's the same link, go.teletracking.com/mobile-apps, that you can use to register for the upcoming session [inaudible 00:57:10] 22nd.

In conclusion, I would just like to thank everybody for being here. Again, I know an hour of your time is a lot to take away, but we really appreciate you being here. We appreciate the interaction, and certainly we appreciate the two subject matter experts, Raghen and Jamie, who were here with us today. Thank you again, everybody. I love seeing all the familiar names on the line. So, hello to all of our clients out there. Again, thank you for being here. Raghen and Jamie, thank you.

Raghen: Thank you-

Jamie: Thank you.

Raghen: ... to everyone.

More information about this resource

Category
Patient Throughput
Media Type
Video
Roles
Operations, IT/IS

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