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St. Joseph Hospital is a 463 bed Catholic nonprofit hospital located in Orange County, CA (part of St. Joseph Health System which is a 15 hospital system). Hospital leadership knew something had to be done to address left without being seen, ED diversions, delayed patient discharges, etc. in order to streamline care.
In this episode you’ll hear from Carmen Ferrell, Executive Director of Nursing, and Paul Anthony Tuccio, IT Operations Manager, and their unique collaboration to improve the metrics above. In less than two years they’ve drastically moved the needle – improving discharge times, LWBS, bed turn times, readmission rates and patient satisfaction scores.
Carmen Ferrell, RN, MSN, CCRN
Ms. Ferrell has been a registered nurse for 38 years in Critical Care nursing and Nursing Operations. Presently, she is the Executive Director of Nursing Operations, Clinical Outcomes & CIS at St. Joseph Hospital in Orange California. She mentors new and experienced nurses in their professional growth and development. Her motto is “To provide nurses with tools that empower and nurture so that they can promote a caring experience for patients.” Ms. Ferrell was recognized by the American Association of Critical Care Nurses, with the Circle of Excellence Award, 2010 for her outstanding and transformational work in critical care on patient safety initiatives that improved outcomes, patient care practice and community outreach.
Paul Anthony Tuccio
Mr. Tuccio has been specializing in information technology for 22 years, including work in IT Operations, IT Data Centers, Field Support and IT Planning and Control. Presently, he is the IT Operations Manager at St. Joseph Hospital in Orange California.
Paul manages a team of experienced IT professionals to support the growth of products and services within the hospital, and maintains a solid partnership with the nursing/clinical informatics team. Paul leverages his team to provide the tools and services that meet the demands of our changing environment and support physicians, nurses, and healthcare providers. Paul works and partners with all nursing units, as well as working on quality and patient safety initiatives and technology-based outcomes to support our goals and objectives.