This story can be found in the Winter 2018 Issue of TeleTracking's Patient Flow Quarterly Magazine.Download the full issue.
In 2015, NYU Winthrop set out to improve organizational efficiency. The corporate goal was simple—to improve patient throughput—Ann and team quickly identified a number of tactics to make this goal a reality. For example: engaging the entire organization, and developing action plans, setting thresholds, targets and stretch goals while regularly measuring goals versus actual performance. Employment of tactics would help demonstrate the improvements between 2015 and 2017, many of which revolved around optimizing the use of TeleTracking.
Data was also critical to NYU Winthrop’s success with The Joint Commission requirements. It gave them a concrete way of determining the changes that needed to be made to demonstrate that they were meeting the elements of performance.
“The first action I initiated was to run TeleTracking reports to see what our baselines were in key areas,” says Hanford. “EVS, Patient Transport, and Patient Placement were critical. When I saw what our baseline performance was, I was able to identify performance improvement opportunities, establish goals and set up action plans that I knew would have an impact on patient throughput,” she continues.
NYU Winthrop Hospital, a 591-bed university-affiliated medical center and New York State designated Regional Trauma Center, has a commitment to medical education and research, in addition to offering a full complement of inpatient and outpatient services.
“We are proud of the growing and diverse community we serve and the personal approach to patient care that is the cornerstone of our organization,” says Ann Hanford, Director of Patient Flow. “That’s why when we saw the opportunity to utilize TeleTracking data to demonstrate compliance with The Joint Commission’s [TJC] standards on patient flow, we moved forward with developing a comprehensive plan to meet those standards.”
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Patient Throughput, Client Success
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