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NYU Winthrop Hospital Uses Data to Drive Joint Commission Compliance

Ann Hanford, Director of Patient Flow at NYU Winthrop Hospital joins us for this episode of the Patient Flow Podcast.  Hanford discusses how her team used TeleTracking’s reporting capabilities to develop comprehensive documentation to demonstrate compliance with The Joint Commission.

Featured in this episode of Patient Flow Podcast:

Ann E. Hanford, MA, BSN, RN | NYU Winthrop Hospital
Assistant Vice President of Capacity Management and Patient Flow Optimization 

Her passion for automation and data led her to successfully implementing a stand-alone electronic ICU nursing documentation system in the early days of the healthcare “computer age.” Ann challenged and grew her organization’s IT department capabilities early on with the successful implementation of their first internet/web based healthcare application: an electronic admission request system on behalf of patients whose discharge plan included inpatient post-acute care. Ann was most recently instrumental in advancing electronic automation of patient care at her organization when she implemented her own custom inpatient scheduling system for all ancillary tests & procedures. Ann holds a Master’s Degree in Nursing Informatics from New York University along with a Bachelor of Science degree in Nursing.

P.S. Learn even more about Ann’s experience with achieving compliance with The Joint Commission’s patient flow recommendation in the Winter 2018 issue of Patient Flow Quarterly.

More about this episode

Episode Breakdown

  • The team used different reports from solutions such as BedTracking®, TransportTracking® and PreAdmitTracking® to establish baseline performance, set goals and create action plans for improvement.
  • Priorities included: improving the efficiency of the bed cleaning process, improving bed placement times for newly admitted patients, enhancing the situational awareness of patient discharge status on each unit, improving the efficiency of patient transport
  • Action plans for each priority have had a positive impact on clinical, operational and financial metrics, including decreases in bed request to occupy time; decreases in patient transport trip times; and increases in the number of patient discharged by noon.


More information about this resource

Patient Throughput, Client Success
Media Type
Clinician, Administration, Operations, IT/IS, Other

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