When the right people, processes and technologies come together, we know that’s a combination for delivering great results.  The question then is how do we harness that positive energy to overcome the challenges that stand in the way of operational excellence, system-wide optimization and return on investment?

It’s pretty simple—success is not a check box on a task list—it’s more of a continuous improvement process.  And, in order to have success along that road of improvement, it’s essential to have a strong team. Fortunately, TeleTracking has that part covered with its Client Success Management (CSM) team.


We have heard from clients across the country that working with their TeleTracking CSM was a huge factor in their success.  That’s because the team of CSMs provide customers with the in-depth support needed to get the most out of your patient flow solution.

Not only do our CSMs work closely with hundreds of hospitals across the country, but they also work closely with each other.  Why struggle with a challenge when chances are someone has already learned how to overcome it successfully? Why wonder about possibilities when we might have a documented success story to share?   Challenge us with a question—I’m confident we have an answer!

As the annual TeleTracking Client Conference (October 25-28) draws near, take a moment and tap into this team.  They offer a wealth of knowledge, along with access to product experts, a consulting team, and other subject matter experts throughout our organization. They can also connect you with similar clients who have overcome similar challenges—which just may help you.

If you’ve attended our conferences in the past, you know the networking piece can be a true game-changer, and I know many of you have continued those conversations throughout the year.

We formed our Client Success Management team two years ago to better serve you, our valued clients, and we want to make sure that you are maximizing the impact of our solutions at your facility.

Our CSM team is comprised of a dedicated group of individuals with a broad range of experiences, including RNs, BSNs, patient flow experts, transport experts, EVS experts, implementation engineers, professional trainers, MBAs and application specialists. They are a talented group of individuals—and rest assured—if they don’t have the answer, they will find it. This means they are steadfastly committed to aligning our technical, analytical and consulting capabilities to your organization’s goals.

A benefit of this alignment means that our CSMs regularly create client action plans that guide you toward your desired outcomes and uncover goals that you might not have considered achievable.

And they are there to support you remotely and help you on site to:

  • Evaluate whether your organization is maximizing our patient flow solutions to yield optimal results
  • Share interface options (with other systems) that can dramatically increase productivity and enhance outcomes
  • Share success stories that you can adapt within your own organization
  • Provide the latest examples of how other clients have improved performance with our patient flow solutions
  • Guide you to successful outcomes and a client experience that delivers long-term value

We are committed to our promise to support you in your quest for operational efficiency—because our ultimate goal is to be your trusted partner and to help you achieve success through collaboration.

I hope to meet you at TeleTracking’s 13th Annual Client Conference!

Tammy Moore
VP Client Success Management

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