TeleTracking

Operationalizing the Care Continuum

I'm a TeleTracking:
Mode

Current TeleTracking customers, you can now optimize your site experience.

Content: By selecting user on the toggle above, you can view client-specific news, events and links. Find quick access to TeleSource, TeleCon18, and TeleCommunity.

Contact UsGet SupportCancel

Client Success

Satisfying More Patients and Families

Palmetto Health Realizes Their Vision of Care

“We knew we had to do something to better utilize our existing resources to improve patient flow—which would then positively impact both patient care and employee job satisfaction,” said Hope Stack, Director, Patient Flow Operations. “We weren’t utilizing TeleTracking to its fullest capacity; patient placement was decentralized, so patients weren’t going to the right bed the first time; emergency department [ED] and post-anesthesia care units [PACU] were holding patients; and our length of stay was trending upward. In addition, our largest site, Palmetto Health Richland, was usually at 95% capacity.”


This story can be found in the Winter 2018 Issue of TeleTracking's Patient Flow Quarterly Magazine. Download the full issue.

Under the guidance of TeleTracking’s Advisory Services team, operational changes were implemented, including the creation of a dedicated patient flow improvement team that involved executive leadership, a daily bed meeting, and the alignment of patient placement with patient flow. “We combined those changes with process redesign and the optimization of our patient flow solutions, and almost immediately witnessed throughput improvements and a reduction in delays,” said Harmony Robinson, CHES, System Manager, Patient Centered Care. “These changes also helped support our implementation of Accountable Care Units—which leadership believed could further improve length of stay, quality and service.”

Download the Full Study

More information about this resource

Categories
Patient Access, Patient Throughput, Hospital Command Center, Client Success
Media Type
Client Success
Roles
Clinician, Administration, Operations

We're glad you're enjoying our resources! Please tell us more about you to access our full library.

This will allow us to personalize your experience on TeleTracking.com. Of course, we will never sell your information and you can opt-out at any time. Need help now? Contact a Patient Flow expert.