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A: SynapseIQ is currently in the Limited Release phase and will be available in June 2019. All installs of SynapseIQ will be conducted after June 2019.
A: Yes. Any quantifiable metric can have an alert assigned to it. Notifications can be set by clients in SynapseIQ.
A: Clients have total autonomy to create custom tabular reports, dynamic reports, and dashboards in SynapseIQ.
A: Yes, axis labels can be added to reports.
A: Yes, SynapseIQ is a rebrand of Performance Reporting. Current Performance Reporting customers can be upgraded to SynapseIQ at no cost. Upgrades can be requested through the Solutions Center upgrade request form.
A: Yes. In SynapseIQ, clients are able to see employee performance metrics based on their location assignment in the health system.
A: Data will be updated based on the urgency and impact of the change. For example – census data may be updated every 2 minutes while EVS data may be updated every 15 minutes.
A: Currently, there is no direct feed or API and TeleTracking is only allowing extracts of data from SynapseIQ. To simplify the manual process, clients can create a subscription report for a tabular report to do data extracts at any frequency they like. We expect to announce additional capabilities later this year.
A: No, everything can be done within SynapseIQ. All the necessary insight to manage a client’s business can be pulled from SynapseIQ and there is no need to use CRS report builder or standard reports.
A: Yes. We have an ‘odometer view’ or gauge chart in our census dashboard. However, if clients would like to add the ‘odometer view’ to other dashboards, they have the autonomy to do so.
A: SynapseIQ contains patient-specific data and clients have the ability to drill down and drill through to see patient level and patient-specific data. The dashboards that are prebuilt within SynapseIQ will not display patient-specific data or PHI to ensure compliance with HIPAA. However, if clients want to display patient-specific data on their dashboards, they have the ability to change the content within the dashboards.
A: This is not a limitation in SynapseIQ. The data can be aggregated and parsed out based on client need.
A: If this data is currently being captured in a client’s TeleTracking solutions, then SynapseIQ is able to report on it.
A: Yes, a comprehensive data dictionary is available for SynapseIQ. Once the document is final, it can be sent to clients who request to see what data points are available within SynapseIQ. The Product Management team will continue to add data points to SynapseIQ, as appropriate. The product team is currently working on an automated process to collect feedback on data points and this process will be communicated at GA in June.
A: At the current time, data from SynapseIQ is downloaded directly into a .txt file. This data can then be inputted into Excel. However, tabular reports which are similar in style to Excel, can be built directly within SynapseIQ. We are currently validating the need to export data directly into Excel during the Limited Release Trial. Stay tuned for more details.
A: Yup, you've just read it! We also created a blog based on the content and questions from our first SynapseIQ webinar.