Katie Romano, TeleTracking’s new Head of Customer Experience, joins us on this episode of Patient Flow Podcast, to share her thoughts on the customer-centric culture at TeleTracking and the steps she and her team are taking to engage customers and focus on positive outcomes.

Katie Romano,
Head of Customer Experience

At TeleTracking, Katie has worked with hospitals across the country to create a bridge between successful command centers and marketing – helping them to create strategies for outreach and market growth through customer experience, technology and the use of data. Her ultimate challenge is to help these health systems improve access to care and empower them to achieve their patient flow goals, while meeting the leadership needs of our own fast –paced, growth organization.

Katie has been a marketer in B2B healthcare technology for over 12 years, with experience in software, equipment and services, as well as various organizational structures – global pharma to small & private business. She received her bachelor’s degree from Saint Vincent College and MBA from Duquesne University. She considers herself to be a brand champion, and specializes in segmentation, go-to market strategy and marketing plan activation. Her current focus is on maturing TeleTracking’s customer experience.

Previously, she led TeleTracking’s product marketing team, in addition to holding roles in corporate communications, marketing and product management.

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Episode Breakdown

  • The role involves taking a macro view of customer experience and looking for opportunities to improve
  • The overarching goal is to create a first class, own-able customer experience across the patient journey and help clients move from their initial objectives to the next step in the process
  • TeleTracking’s Center of Excellence and Best Practices are the cornerstones of our patient experience. Combined, it gives clients a set of objective of criteria to judge their performance.
  • A preview of what to expect at TeleCon17.  For more information, click here to visit the conference website.

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