The Hybrid Command Center Model: A Future of Flexibility Includes Both On-Site and Remote Solutions

A health system Command Center can drive significant, positive outcomes. Benefits can be realized by organizations of any size using a variety of spaces — from large, integrated delivery networks to community hospitals, with operations ranging from 8,000-square-foot wings to modest, repurposed medical libraries.

An emerging trend also shows a newer possibility: Command Centers created with a hybrid model, featuring both in-person and remote team members. With many health care systems already achieving HIPAA compliance programs for remote employees before the COVID-19 pandemic, others have now followed suit.

The remote option gives employees flexibility, a key consideration for staff retention. Team members who work in Command Centers are highly skilled critical thinkers with in-demand clinical backgrounds. Those attributes, combined with the ongoing nursing shortage, makes staff satisfaction a top priority for health systems.

Remote capability is also useful in emergency situations, when it may not be possible for team members to access the physical Command Center.

Command Centers have the potential to significantly reduce expenses for health systems, which could provide a crucial lifeline for overcoming the huge financial losses sustained in recent years.

This paper outlines how a new hybrid solution of on-site and remote Command Center operations can result in sustainable operational impact, including: 

• Improved efficiency
• Increased revenue
• Enhanced patient and caregiver experience
• Staffing flexibility

Ready for the next step? Our Hybrid-Remote Command Center Implementation Guide will cover the best practices for how best to implement at your organization. Specifically: 

• Aligning policies and procedures
• Accounting for hardware and other infrastructure needs
• Identifying software requirements — not to mention addressing data security

>> Download the implementation guide today