Michael Zamagias, TeleTracking’s Chairman and CEO, welcomed attendees on day two of TeleTracking’s 13th Annual Client Conference,.  Zamagias recognized those in attendance as leaders and expressed the organization’s understanding of the frustration and fatigue that caregivers deal with and the desire to be more productive.  “What you do is not just a career – it’s a calling,  And because of your commitment, TeleTracking is inspired to listen, learn and continue to lead.”

The keynote speaker for day two was Bill Strickland – community leader, author, and President & CEO of the non-profit Manchester Bidwell Corporation based in Pittsburgh, PA.  Strickland used his own inspiring story of creating a state-of-the-art job training school – and impacting thousands of lives – on how to make the impossible possible.  he emphasized that it’s about helping others and doing the right thing.


The morning continued with Elizabeth Taylor, Manager of Patient Flow Administration at Health First in central Florida, discussing the results of a RAND Corporation study on improving hospital efficiency through data driven management.  The session focused on the Lean strategies implemented at Health First in order to improve processes, workflows and overall operations.  A copy of the RAND study and Health First outcomes can be found here.

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In between sessions, TeleTracking’s Product Showcase was buzzing!  Conference goers were excited to learn about TeleTracking’s new-cloud based Analaytics solution, On-Call Scheduling solution, outpatient workflow solution, and it’s Client Community.

The day’s breakout sessions were packed and included:

Sneak Peek of TeleTracking’s Next Generation Access Management Solutions: This session provided an overview of TeleTracking’s next generation access solutions and examples of how the solutions will support the continued evolution of TeleTracking’s Patient Access Center.

Launching TeleTracking’s Orchestrate™ solution in an Infusion Center to Improve Communication, Workflows & the Patient Experience: The University of Utah’s Huntsman Cancer Institute educated the audience on how workflow and staff satisfaction in a busy infusion center were improved using TeleTracking’s Orchestrate™ solution.

The Road to Centralization: ‘The Makings of a Central Transport Team’: This session, presented by Sharp Chula Vista Medical Center and Mt. Sinai Beth Israel outlined the process utilized to transition department-based transport staff to a central department to improve efficiency and services.

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The Creation of an Executive Led Patient Flow Council & Evolution of a Patient Logistics Center: Participants learned how at St. John’s Health System, the implementation of TeleTracking, and the creation of Patient Flow Council and Patient Logistics Center improved patient care coordination, improved the referring facility experience through a ‘one-call’ process, decreased patient discharge times, and exceeded the goal of increasing transfers to the facility by 24%.

Using Lean Six Sigma & TeleTracking to Improve Discharge Planning: MedStar Georgetown University Hospital discussed how discharge milestones can be tailored to fit the needs of clinicians completing discharge activities, how TeleTracking’s PatientTracking Portal™ view can be customized and used by staff to improve real-time communications, and the reports and data that are available.

Improving Bed Assignment Communications: Rush University Medical Center focused on the implementation of TeleTracking’s Instant Notify feature and the positive outcomes associated – accountability, communication, awareness, sustainability, etc.

TeleTracking Breakout SessionLeveraging Data & Analytics to Improve Structure, Process & Outcomes of Moving Patients in a Complex Academic System: The University of Virginia Health System covered the multidisciplinary group that was charged with addressing patient flow challenges; the data mining activities that were conducted using TeleTracking data to analyze capacity, transport demand, zoning strategies, etc.; and the communication and collaborating strategies put in place.

The Use of Custom Reports to Drive Changes & Results: McLeod Regional Medical Centerdiscussed the use of TeleTracking’s Custom Reporting Solution™ data and how it’s driven the work smarter not harder philosophy.

Leveraging Technology to Streamline Patient Admissions: Erlanger Health System opened its regional operations center and used TeleTracking to streamline admissions which led to an increase in patient acceptance and transfers, decreased LOS, an increase in regional market share, improved financial performance and improved patient satisfaction.

Using Technology, Innovation & Teamwork to Improve Patient Flow & Patient Safety: The session highlighted the Mayo Clinic’s experience with TeleTracking, and how the organization identified specific metrics associated with patient flow and integrated those metrics to demonstrate improvements in quality, safety and service.

Using TeleTracking’s TransportTracking™ Standard Reports to Improve Processes: This session focused on how University Medical Center – Lubbock’s transport department has improved their processes and sharpened their data using one simple standard report – the Employee Audit report.

The Implementation of an Integrated Patient Tracking System: Health First highlighted the integrations to / from TeleTracking that have improved operational performance and eliminated redundant work / duplicate entry at their facilities.

The day wrapped with a raffle for a Free Trip to #TeleCon16 and a reception on the terrace!

Client Success Team

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