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The Mid and South Essex NHS Foundation Trust (MSE) is a three-hospital healthcare system comprising of Southend University Hospitals NHS Foundation Trust, Basildon and Thurrock University NHS Trust and Mid Essex Hospital Services NHS Trust. The group provides a full range of local elective and emergency services to a population of 1.2 million in central and south Essex. MSE employs over 5,000 full and part-time
staff across the three hospital sites.

TeleTracking UK Command Centre

In 2018, MSE partnered with TeleTracking to build an off-site Care Command Centre, the biggest of its kind in the United Kingdom. The 1,150 square foot Centre is open 24/7, 365 days of the year led by nursing professionals. The Centre provides a centralised, real-time approach to manage MSE’s operations, capacity planning and bed management across the collective 1,990 beds.

The main objectives of the Centre include:

  • Centralising capacity and bed management
  • Real-time visibility to MSE’s bed base
  • Delivering time back to care to Nurses
  • Reducing idle bed time
  • Supporting staff with real time solutions to manage patient flow and workflows

More information about this resource

Client Success, Hospital Command Center, Enterprise Analytics, Patient Flow Experts
Media Type
Client Success
Executive, Administration, Operations

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