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Transformational Change Driven by Centralized Patient Placement

Betty Sopko, IT Manager, Business Applications with University Hospitals, joins us for this episode of the Patient Flow Podcast.  Betty discusses UH’s shift to a “just say yes” culture, increasing the placement of low-acuity patients at their community hospitals and implementing a centralized patient placement model.

Featured in this Patient Flow Podcast Episode:

Elizabeth (Betty) Sopko | University Hospitals

IT Manager, Business Applications

Betty is a long-time University Hospitals employee.  She manages a talented team of 11 IT professionals that support a variety of applications including all TeleTracking applications, Hyland OnBase, Midas+ Care Manager, Streamline Health Abstracting/CDI, Allscripts EPSi and several others.  Betty is currently pursuing her Lean Six Sigma Green Belt certification.


More about this episode

Episode Breakdown

  • The centralized patient placement center was established a few miles away from the main hospital.  Executives were highly engaged in the process and effective design of the space was a priority.
  • Analytics and system-wide access to dashboards has increased visibility and transparency.  Access to data drives all staff members to look for ways to constantly improve processes and strive to provide the best possible care for their patients.
  • TeleTracking’s Advisory Services team provided support throughout the implementation process and continues to be active and involved in patient flow councils at each of the hospitals.

More information about this resource

Patient Throughput, Patient Discharge, Hospital Command Center, Client Success
Media Type

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