Client Success

Greater Access to All the Best Care: UCHealth

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Success in Action: Case Study

UCHealth is an eight-hospital, rapidly expanding academic medical system with 1,700 beds located in Denver, CO.

A long-standing TeleTracking customer and partner, UCHealth opened its access center in early 2014, and then expanded in 2015 when the doors to DocLine opened as a way to provide greater access for referring providers and their patients.

UCHealth Case Study DocLine

All facilities are now serviced by UCHealth’s DocLine, which is staffed with registered nurses available 24/7 to assist and facilitate all phases of transfer and consultation, including physician-to-physician contact, registration, bed assignment, and the facilitation of patient transport to ensure that caregivers are prepared for the patient’s arrival. DocLine handled more than 41,000 patient access cases over the past 12 months, including transfers, transports, consultations, telehealth contacts and direct admissions, which is 40% more than the number recorded in 2014.

Quickly and smoothly transferring patients from one facility to another is complicated enough. Add to that common cultural challenges and technical obstacles. However, UCHealth was determined to implement an easy and consistent process for their system.

Learn how incredible outcomes were achieved with TeleTracking by clicking below to download the UCHealth Case Study.

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More about this case study

About the UCHealth Team

Larissa Thorniley, BSN, RN

Nurse Manager for UCHealth's DocLine Operations Communications Center (DOCC)

Larissa has 16 years of nursing experience including leadership and hospital operations. Most recently Thorniley was instrumental in the design and implementation of the DOCC.

Rob Leeret, BS, BSN

Senior Director for UCHealth DocLine

Rob is the Senior Director for UCHealth DocLine, which includes patient logistics, the DOCC and the newly formed UCHealth Lifeline critical care transport program. Leeret has over 23 years of experience in nursing leadership, hospital operations and emergency nursing. He has extensive experience in hospital operations and performance improvement and has earned a national reputation as an expert in emergency, trauma and transfer systems development.

Client Success

Outcomes at UCHealth

Patients arriving via air and ground transport are placed into a bed 25% faster.

More information about this resource

Patient Access, Hospital Command Center, Client Success
Media Type
Client Success
Clinician, Administration, Operations, IT/IS

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