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Client Success

Greater Access to All the Best Care | UCHealth

Success in Action: Case Study

UCHealth is an eight-hospital, rapidly expanding academic medical system with 1,700 beds located in Denver, CO.

A long-standing TeleTracking customer and partner, UCHealth opened its access center in early 2014, and then expanded in 2015 when the doors to DocLine opened as a way to improve access for referring providers.

All facilities are now serviced by UCHealth’s DocLine, which is staffed with registered nurses available 24/7 to assist and facilitate all phases of transfer and consultation, including physician-to-physician contact, registration, bed assignment, and the facilitation of patient transport to ensure that caregivers are prepared for the patient’s arrival. DocLine handled more than 41,000 cases over the past 12 months, including transfers, transports, consultations, telehealth contacts and direct admissions, which is 40% more than the number recorded in 2014.

Quickly and smoothly transferring patients from one facility to another is complicated enough. Add to that common cultural challenges and technical obstacles. However, UCHealth was determined to implement an easy and consistent process for their system. Learn how incredible outcomes were achieved.

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More information about this resource

Categories
Patient Access, Hospital Command Center, Client Success
Media Type
Client Success
Roles
Clinician, Administration, Operations, IT/IS

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