West Tennessee HealthcareWest Tennessee Healthcare is a public, not-for-profit, 7 hospital, 1,237 bed healthcare system, providing care to half a million people, living across 9,000 square miles of West Tennessee.


Like most health systems across the country, West Tennessee Healthcare was taking proactive measures to prepare for the influx of patients due to the COVID-19 crisis. They knew that real-time visibility into capacity and equipment—such as med/surg rooms, ICU rooms, negative pressure rooms and ventilators was critical.

Only one West Tennessee Healthcare hospital, Jackson-Madison County General, was utilizing TeleTracking to provide a comprehensive view of bed status, improve bed turn times, automate patient placement, streamline patient transport, and manage care progression and discharge planning. The team was also using analytics solutions to drive continuous improvement initiatives and work towards achieving best practices.

To manage a large influx of COVID-19 patients, West Tennessee Healthcare needed a solution that would provide enterprise visibility into bed capacity, critical day-to-day operational decision support and regulatory reporting requirements for local, state, and federal agencies.

  • Solutions deployed remotely in less than two weeks to provide visibility into bed capacity across the system and help with regulatory reporting data requirements

Jackson Madison West TN Healthcare


A remote and rapid deployment of TeleTracking’s SynapseIQ® Enterprise and Capacity Management Suite™ solutions will provide not only COVID-19 reporting capabilities, but also visibility into bed capacity across West Tennessee Healthcare hospitals. This will address the immediate crisis requirements, as well as the more strategic, long-term patient flow challenges related to patient access, leakage to systems in Nashville and Memphis, and system-wide adoption of process and best practices.

TeleTracking’s analytics platform makes it possible to operate cohesively with timely, actionable data, reduce siloed decision-making, and pinpoint workflow bottlenecks before they occur. 

And in response to the current pandemic, TeleTracking released an enterprise COVID-19 capacity and census dashboard—making it possible to see, in real-time, information related to patient census, bed availability, COVID-19 patients, patients in need of ventilation, capacity of specialized treatment areas such as negative pressure and ICU rooms and patients by age—that West Tennessee Healthcare is utilizing.

TeleTracking assembled a project scope and outlined deliverables to remotely implement, configure and train a select number of staff over the course of a few days. And because these are cloud-based solutions, they were deployed without disrupting operations.

  • TeleTracking COVID-19 capacity and census dashboard displays critical information to inform and predict so that caregivers can plan and stay safe


SynapseIQ® was deployed in less than two weeks, providing visibility into 1,237 beds across seven campuses at West Tennessee Healthcare.

“It’s unfortunate that this pandemic was the catalyst to operational transformation, but it is all the more reason to ensure that no patient waits for the care that they need.”
                                                - Scott Krodel, CIO, West Tennessee Healthcare


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COVID-19, Hospital Command Center, Enterprise Analytics, Disaster Readiness, Client Success
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