Stop Waiting for the Change You Need

We Do More Than Implement Technology

Getting leadership, operations, clinical, IT, technology, finance, and other system-wide departments at the table engaged and aligned is critical to centralized success.

Unlike most consulting agencies, our services team engages with every member of your health system. Our experts set the strategy with leadership and work in lock-step with your front-line staff to drive adoption of our evidence-based best practices and technology, all while helping your team track the metrics that matter most. Our differentiated approach, coupled with our unparalleled expertise in patient flow, ensures our clients reach their organizational goals, so they can focus on what matters most, delivering the best care to patients.

Whether your goals are tactical, such as reducing ED boarding, or more strategic, like improving the patient experience and increasing market share, we can put a plan in place to help you reach them.


Is your health system meeting key operational performance metrics? 

Let one of our experts come on-site to conduct an outcomes readiness assessment using our proprietary tool, ASSESS™.

3 Decades of Experience Driving Outcomes

Four Areas of Focus

  • Organizational Strategy

    Large-scale change can be hard to sustain at complex health systems. Our experts assess an organization’s current state across various dimensions of process, structure, and leadership. By understanding our client’s level of readiness, we can build out the necessary change management infrastructure to drive meaningful and sustainable outcomes.

  • Data & Insights

    Organizations must operationalize data to be successful. Our experts build out the analytical architecture, carve channels for data collection, build executive scorecards, groom analysts to become data experts, and institute processes to aid data-driven decision-making to break down operational siloes and improve outcomes.

  • People & Process

    To ensure that patients entering your system are placed in the right bed the first time requires the right people and the right process. Our experts evaluate your current processes, identify gaps, and design new workflows in accordance with our best practices.

  • Technology

    New technology roll-outs can feel complex but they don’t have to be. We partner with your IT teams, conduct a thorough technological assessment, identify additional hardware or IT capital purchases and determine hosting needs, all to ensure interoperability across your enterprise.

What Clients are Saying

Services Engagement

“The strategic planning engagement’s Science of Flow workshop guided us through the development of our critical mission, vision and values statements for Phoebe’s Patient Flow initiative. The alignment of our teams supported our change management process as well as understanding the purpose of the TeleTracking implementation. This implementation was not just a project, but an operational and cultural change journey. The organizational maturity model helped us focus on our strengths and opportunities. The Advisory Team’s follow-up visits were instrumental in providing additional insights in improving our processes. Their support was essential to our continued development and growth to strengthen the positive patient experience!!"

Kim Whitley, RN

Vice President, Patient Logistics and Care Coordination | Phoebe Putney