Stop Waiting for the Change You Need

We Do More Than Implement Technology

Healthcare has reached a tipping point. With the introduction of new care delivery models, the rise in employee burnout and skyrocketing costs, health systems across the world recognize the need to evolve in order to survive. But with limited resources and a long list of necessary changes, it can be difficult to know where to start. As former operational leaders, the TeleTracking Services Team understands the challenges facing leaders today, and we have the right expertise and experience to solve them.


Whether your goals are tactical, such as improving discharge efficiency, or more strategic, like improving the patient experience and driving revenue growth, we can put a plan in place to help you reach them.


Driving change is a systemic effort—every member of the health system must understand their unique role in driving outcomes. The TeleTracking Services Team sets the strategy with leadership and works in lock-step with your front-line staff to drive adoption of our industry-tested best practices and technology—all while helping your team track the metrics that matter most. Our differentiated approach, coupled with our unparalleled expertise in patient flow, ensures our clients reach their long-term organizational goals, so they can focus on what matters mostdelivering the best care to patients.

Three Decades of Experience Driving Outcomes

Four Areas of Focus

  • Organizational Strategy

    Change can be hard to sustain at complex health systems. Our experts evaluate organizational readiness across various dimensions of process, structure and leadership. By driving leadership buy-in, enacting a corporate governance committee and creating a specific change management plan, your organization can expect meaningful, sustainable outcomes.

  • Data & Insights

    Organizations must operationalize data to be successful. Our experts build out the analytical architecture, carve channels for data collection, build executive scorecards, groom analysts to become data experts and institute processes to aid data-driven decision-making to break down operational siloes and improve outcomes.

  • People & Process

    To ensure that patients entering your system are placed in the right bed the first time requires the right people and the right process. Our experts evaluate your current processes, identify gaps and design new workflows in accordance with our best practices.

  • Technology

    New technology roll-outs can feel complex but they don’t have to be. We partner with your IT teams, conduct a thorough technological assessment, identify additional hardware or IT capital purchases and determine hosting needs, all to ensure interoperability across your enterprise.

The journey doesn't end after go-live.

Our experts understand that the real work begins after technology go-live. Through a continued partnership and a methodical approach, our team reinforces process change, provides point-in-time training and conducts regular assessments to drive system compliance. Once your goals are achieved, our experts help you prioritize what to tackle next.

Is your health system meeting key operational performance metrics? 

Let one of our experts come on-site to conduct an assessment of your operational performance using our proprietary tool, ASSESS™.

What Clients are Saying

Services Engagement

“The strategic planning engagement’s Science of Flow workshop guided us through the development of our critical mission, vision and values statements for Phoebe’s Patient Flow initiative. The alignment of our teams supported our change management process as well as understanding the purpose of the TeleTracking implementation. This implementation was not just a project, but an operational and cultural change journey. The organizational maturity model helped us focus on our strengths and opportunities. The TeleTracking Services Teams' follow-up visits were instrumental in providing additional insights in improving our processes. Their support was essential to our continued development and growth to strengthen the positive patient experience!!"

Kim Whitley, RN

Vice President, Patient Logistics and Care Coordination | Phoebe Putney