UCLH Case Study

University College London Hospitals (UCLH) is a large teaching hospital in central London. The trust introduced the TeleTracking patient flow system in December 2017. Here, hospital staff describe the implementation, impact and success of the programme after six months.

University College London Hospitals is realising operational  efficiencies since implementing TeleTracking. Staff at the trust describe how managers have increased visibility of bed statuand patient location, and how automated processes are improving patient flow and freeing up clinical staff.

The Clinician's Story

Richard Cohen, Clinical Director at UCLH explains how TeleTracking has helped the trust to become more efficient and increase productivity.

The Head of Ops's Story

Alison Clements, Head of Operations at UCLH talks about how the TeleTracking programme has immediately given the trust visibility of their beds and their patients.

The Nurse's Story

Betty Diangkinay, Ward Sister at UCLH describes how TeleTracking is saving nurses time and effort by automating processes.

The Manager's Story

James Davies, the co-ordination centre programme manager at UCLH, describes how they implemented the system at the hospital.

The Matron's Story

Sally Beyzade, the clinical matron for the TeleTracking co-ordination centre project describes how communications was so important when implementing the new processes with clinical staff.

The Bed Manager's Story

Lorraine Walton, the Clinical Operations Manager at UCLH describes how bed flow has been revolutionised since they set up their centralised co-ordination centre.

The Medical Director's Story

Charles House, the Medical Director at UCLH talks about how utilising TeleTracking is a part of UCLHs drive for operational excellence.