Improving Healthcare Operations with Real-Time Enterprise Visibility

  • Access to Care
  • Patient Throughput
  • Labor Productivity
  • Quality of Care

Improving Access to Care

By bringing real-time enterprise visibility to patient care demand and optimizing the discharge planning process, TeleTracking improves patient flow, which creates capacity and allows for an improved patient intake process.

TeleTracking can help with:

  • Admissions
  • Transfers and referrals
  • OR case growth
  • Left without being seen
  • ED diversions

Products used

Capacity Management Suite


Capacity Management Suite™

Consulting Services

Consulting Services

Transfer Center

TransferCenter™

Custom Reporting

Custom Reporting Solution™

Community Access Portal

Community Access Portal

Orchestrate

Clinical Workflow™ Suite

Case Study

TeleTracking - Automated Patient Flow System

Children's Healthcare of Atlanta (CHOA)

Automated Patient Flow System Eliminates Diversions for Children in Need of Specialty Care

Despite being one of America’s largest children's hospitals, CHOA had to divert critical cases to other institutions due to the volume of patients coming in. After employing our automated solutions, CHOA has been able to treat nearly 14,000 additional children since 2008.

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TeleTracking - Automated Patient Flow System

Maximizing Patient Throughput

Optimizing workflow from the time a patient arrives to the time they leave allows you to provide better care, decrease overall length of stay (LOS) and serve more patients. By tracking and trending the use of assets along that journey, TeleTracking brings you a complete picture of how to improve resource utilization and eliminate unnecessary costs.

TeleTracking can help with:

  • Discharge efficiency
  • Placement pull times
  • ED & PACU hold times
  • Admissions
  • Discharges per bed
  • Utilization rates
  • OR cases

Products used

Real Time Locating System

Real-Time Locating System

Capacity Management Suite


Capacity Management Suite™

Consulting Services

Consulting Services

Discharge Automation

Discharge Automation

Asset Tracking

AssetTracking™

Patient Tracking Portal

PatientTracking Portal™

Custom Reporting

Custom Reporting Solution™

Orchestrate

Clinical Workflow™ Suite

Case Study

TeleTracking - Lakeland Regional Medical Centre (LRMC)

Lakeland Regional Medical Center (LRMC)

Florida's Busiest ED Eliminates Overcrowding with Process Redesign and Patient Flow Software

As one of the busiest EDs in Florida, LRMC had a reputation as one to be avoided because of overcrowding. Following a 2-year overhaul, LRMC now sets national standards for emergency care, attracting staff across the country to use it as a learning model.

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TeleTracking - Lakeland Regional Medical Centre (LRMC)

Case Study

TeleTracking Case Study - UnityPoint Health Peoria

UnityPoint Health – Peoria

Bringing an End to Device Stockpiling with Real-Time Location Tracking

Already a patient flow client, UnityPoint Health adopted TeleTracking’s Real-Time Locating System (RTLS) – an immediate return on investment and improvement in staff behavior made the decision worthwhile.

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TeleTracking Case Study - UnityPoint Health Peoria

Increasing Labor Productivity

Optimize productivity of clinical, operational and support staff by using TeleTracking solutions, and drive cost savings through a more efficient deployment of resources. Balance workload and drive accountability for continuous improvement with our robust analytics tools.

TeleTracking can help with:

  • Care support performance
  • Nursing time at bedside
  • EVS performance
  • Transport performance

Products used

Consulting Services

Consulting Services

Mobile Solutions

Mobile Solutions

Bed Tracking

BedTracking®

Transport Tracking

TransportTracking™

Asset Tracking

AssetTracking™

Patient Tracking Portal

PatientTracking Portal™

Custom Reporting

Custom Reporting Solution™

Service Tracking

ServiceTracking™

Case Study

TeleTracking Case Study - Regions Hospital

Regions Hospital

TeleTracking technology used to address patient flow issues at Regions Hospital

It was determined that patient flow was impeded by the productivity level of the hospital’s 27 transporters, who were drastically under utilized by other departments. As a result of this inactivity, transporters were prone to returning to the break room, which meant they were rarely in proximity of a new job.

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TeleTracking Case Study - Regions Hospital

Enhancing Quality of Care

TeleTracking allows you to precisely track and report on the hygiene activities and patient-to-caregiver interactions that impact the quality of care patients receive. Create a safer, high-quality care environment for every patient with our real-time solutions.

TeleTracking can help with:

  • Hand hygiene compliance
  • Hospital acquired infections and communication of infection status
  • Patient pull times
  • Patient & caregiver interactions
  • Temperature controlling
  • Device compliance
  • ED wait

Products used

Capacity Management Suite


Capacity Management Suite™

Consulting Services

Consulting Services

Temp Tracking

TempTracking™

hand Hygiene Monitoring

Hand Hygiene Monitoring

Care Interaction Monitoring

Care Interaction Monitoring

Transfer Center

TransferCenter™

Custom Reporting

Custom Reporting Solution™

Case Study

TT Case Study - The Royal Wolverhampton NHS Trust

The Royal Wolverhampton NHS Trust

World's First 'Real-Time' Hospital Increases Hand Washing Monitoring 1000% in 1 Month

As part of a government-sponsored initiative known as Safe Hands, New Cross Hospital in the UK turned to TeleTracking after an installation with another vendor failed. New Cross Hospital is the first hospital to use RTLS as the enabling technology to automate all care delivery support processes.

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TT Case Study - The Royal Wolverhampton NHS Trust

Upcoming events

January 23-24,2017 | Las Vegas, NV

Patient Flow Management Congress

Patient flow has become a major concern for most hospitals and health systems as both the human and financial aspects result in poor quality care, patient dissatisfaction, and lower reimbursement and profitability.  Optimizing hospital wide patient flow is critical in delivering high quality patient centric healthcare.  Hospitals are examining how to provide the right quality care, in the right place, and at the right time. TeleTracking is pleased to be the platinum sponsor of this event taking place January 23 & 24, 2017 at Caesars Palace Hotel & Casino in Las Vegas, NV. The influx of the newly insured entering the healthcare system presents greater challenges to hospitals and the necessity to streamline flow and capacity has become enormously vital. As this landscape continues to evolve and dramatically transform, there is a huge shift towards hospital wide collaboration and throughput in order to achieve these goals. Optimizing the ED, decreasing patient wait times, and enhancing care coordination are key components to moving the patient quickly, efficiently and safely through the hospital system. For more information about this event, click here.

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February 20-22, 2017 |

Join TeleTracking at HIMSS17

If you’re attending HIMSS17 February 19-23 at the Orange County Convention Center in Orlando, FL, we hope that you’ll stop by TeleTracking booth #923 to learn how we can help you improve patient access by striking the right balance between people, process and technology. At our booth, you’ll have the opportunity to speak with our team of patient flow and technology experts, along with four outstanding guest speakers, who are streamlining operations and giving caregivers more time at the bedside.  Our featured topics and speakers include: A CIO’s Strategy to Improve Patient Access Across an Enterprise Skip Rollins, CIO, Freeman Health System Monday at 2:30pm & Tuesday at 11:00am Register! Creating a Centralized Command Center to Manage Patient Flow Scott Newton, DNP, RN, MHA, EMT-P, VP of Care Model Solutions, TeleTracking Monday at 11:30am Register! Strategic Initiatives focused on Improving Patient Flow Lee Wallace, Director, Patient Flow, McLeod Health Monday at 4:30pm & Wednesday at 11:00am Register! Improving Patient Throughput in Hospital-Owned Clinics Paige Patterson, Nursing House Supervisor, University of Colorado Health Tuesday at 2:30pm Register! To register for one of these sessions (booth #923), or a private demonstration of TeleTracking’s patient flow solutions, click here. For more information – info@teletracking.com | 800-331-3603.

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March 2, 2017 |

2nd Annual NHS Conference: The Command Centre Model

Creating Capacity through Regional Care Coordination We’d like to take this opportunity to invite you to the 2nd Annual NHS Conference, “The Command Centre Model: Creating Capacity through Regional Care Coordination” at The Royal Wolverhampton NHS Trust on Thursday 2nd March 2017. [To register for this event please click here.] With the emerging Sustainability and Transformation Plans (STP), hospitals and CCGs have been tasked with developing ‘place-based plans’ for patients within their region. For the first time, standalone healthcare organisations are looking to collaborate with their neighbours to enhance patient access and flow across a region, with the goal to provide better and more efficient care for their patients. This places an even greater emphasis on leveraging the right technology to enable system-wide transformation. TeleTracking’s centralised ‘Command Centre’ model, underpinned by its IT Operations Platform, will support hospitals in delivering coordinated and integrated care for patients by providing real-time visibility to patients, beds, assets and staff across regions. This creates transparency through the use of data to drive patient flow, improve access and support staff with workflow automation and contextual communications. The Countess of Chester Hospital NHS Foundation Trust and The Royal Wolverhampton NHS Trust have been selected as two of the NHS Improvement Patient Flow Software Implementation Pilots that forms part of the National Elective Care Plan agreed with the Secretary of State. The National Pilot Trusts will share their outcomes and experience with TeleTracking’s ‘Command Centre’ model and will act as national reference sites for other trusts that might want to adopt the innovation. We hope that this event will support your thinking in this area and provide you with key insights and best practices from both UK and US hospitals that are achieving success. Guests will have the chance to network with fellow NHS representatives and world healthcare leaders and see a live demonstration of TeleTracking’s Operations Platform. Thought Leadership Panel: Cheryl Etches, Chief Nurse, The Royal Wolverhampton NHS Trust Bernard Quinn, Director of Performance, NHS Improvement Ian Bett, Programme Director, Model Hospital, The Countess of Chester Hospital NHS Foundation Trust Michael Gallup, President, TeleTracking Facilitated by Susan Fairlie, Director of Mindset Matters Ltd. and Quality Champion Programme Director, Norfolk Community Health Care Trust. To register for this event please click here. This event is hosted by The Royal Wolverhampton NHS Trust & supported by The Countess of Chester Hospital NHS Foundation Trust & NHS Improvement. Click […]

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From the news

Posted on Wed, Dec 21 2016

In the News: Countess of Chester to Track Staff and Patients with Sensors

Digital Health Laura Stevens A northern trust is deploying 4000 infrared sensors to track the location of patients, staff, beds and valuable equipment throughout its hospitals. The Countess of Chester Hospital NHS Foundation Trust will install the TeleTracking Technologies sensors in January next year. The static sensors placed throughout the hospital will use infrared to register the movement of readable tags. The trust’s wifi network will send these reading to a “centralised care co-ordination centre”, where the data will be collated, displayed and relayed to relevant teams. Rob Howorth, deputy director of health informatics at the trust, said the new tech would give the trust “global view of the hospital”, tracking the patient’s journey from “front door to back door”. The sensors would manage bed occupancy and staff flows by creating a “virtual wall around the particular bed or location”. With staff and patients wearing readable tags, the sensors could then register who enters and leaves those spaces, he said. Valuable assets such as bladder scanners and infusion devices will also be tagged and tracked using the technology. Howorth said there was an “aggressive” deployment plan with the first module of the overall system to go live in mid to late February, and the rest throughout the year until October to November. The benefits included using data to improve patient flow and intelligently allocating devices to wards, he said. To read more of this article click here.

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Posted on Tue, Dec 13 2016

Countess of Chester Hospital NHS Foundation Trust becomes National Pilot Site for Patient Flow Technology Project

LONDON (December 13, 2016) – The Countess of Chester Hospital NHS Foundation Trust will become the first hospital in the country to trial the centralised Care Coordination Centre Model with the use of new tracking technology to more efficiently manage its beds, patients, staff and equipment. The Model Hospital programme will partner with TeleTracking Technologies to install more than 4,000 infra-red sensors above hospital beds and doorways that read from small tracking devices on patients, staff and equipment. This will provide real time information for live ward electronic bed boards and a centralised Care Coordination Centre that supports staff in getting patients to the right beds more efficiently. The technology also automates workflows, certain domestic duties and discharge processes to allow NHS staff to spend more time with patients instead of on administrative tasks. Work will begin on implementation in the North West hospital in January 2017. The Countess of Chester NHS Foundation Trust, in partnership with TeleTracking Technologies, will be the national learning site for NHS Improvement supporting Patient Flow Software Implementation as part of the National Elective Care Plan recommendations. Chief Executive, Tony Chambers, at The Countess of Chester Hospital NHS Foundation Trust, states: “We’ve spent the last year delivering an efficiency programme based on the recommendations of Lord Carter, placing a greater emphasis on using transparency of data to inform decision-making that benefits patients. We see this as a flagship project in turning around our approach to patient flow and providing faster, safer care by increasing the responsiveness of our NHS workforce. With the visibility of this data it will put a stop to nurses wasting valuable time searching for equipment, and limit duplication of efforts in clinical admission staff repeatedly chasing updates on patient status to understand bed availability.” Chambers continues: “The reality is that if we can reduce length of stay for each and every patient by just a few hours it gives us an additional 20 beds a day, which is much needed capacity delivered through more efficient working instead of spending.” Doctor Julia Fishman MD, Vice President of Clinical Strategy at TeleTracking Technologies, adds: “We are delighted to be part of the framework supporting The Countess of Chester Hospital NHS Foundation Trust in their adoption of real-time tracking solutions, and to be involved in the national pilot that is revolutionising patient flow in this country. Going forward, NHS bodies will be able to […]

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Posted on Thu, Oct 27 2016

TeleTracking’s Community Access™ Portal Expands Patient Access Capabilities by Bringing Visibility to Community Care Teams

PITTSBURGH (October 27, 2016) – TeleTracking Technologies, Inc., the KLAS patient flow category leader, is helping health systems strengthen relationships with community providers through the launch of Community Access™ Portal. Having already implemented more than 100 system-wide transfer centers across the country since 2009, Community Access Portal builds on TeleTracking’s proven patient access solutions by improving communications between health system access centers and referring care teams.  Participating community care teams are now able to initiate the admission process online with minimal patient information, reduce the number of phone calls during the process, and track milestones after the patient is admitted. “Community Access Portal enhances communication and relationships between community physicians and health systems, leading to more satisfied, loyal care teams,” says Michael Gallup, President, TeleTracking.  “This marks the next chapter in enabling a truly integrated operational command center, helping provide for a seamless care transition experience between referring and receiving care teams.  Smoother care transitions result in better patient care and improved provider satisfaction—leading to increased physician engagement, health system community leadership, and a better overall patient experience.” Patient flow leaders who have implemented Community Access Portal say that it’s been a game-changer for their health system.  They have found that referring physicians are more inclined to send the next patient their way, that it’s simple to use, and that they know exactly what’s going on with a request at all times. Community Access Portal is currently in use at more than 25 community providers, including freestanding EDs, clinics, and physicians’ offices. We are revolutionizing patient flow by building an end-to-end platform that is the hub to coordinate all patient activities,” says Chris Johnson, Chief Solutions Officer at TeleTracking. “Community Access Portal is the natural next step for our TransferCenter® clients, and we will continue to innovate across our platform to enable the timely delivery of quality care within and throughout the care continuum.”

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Posted on Mon, Oct 17 2016

In the News: More Focus on Health Care Inefficiencies

TeleTracking President calls for more Focus on Health Care Inefficiencies Lydia Nuzum, Reporter Pittsburgh Business Times Mike Gallup, President of Pittsburgh-based TeleTracking, said the Institutes of Medicine found a decade ago that the operational inefficiencies that plague many hospitals and health care facilities amount to roughly $750 billion in waste per year nationally — a number Gallup says is likely around $1 trillion now. “Think about how many more patients we could serve — you could serve all the patients that Obama wanted to cover in (the Affordable Care Act) just by fixing inefficient flow of patients through the entire system,” Gallup said. Those inefficiencies, which range from problems with patient flow through a facility to lack of communication, are what companies like TeleTracking work to address by creating automated systems that help monitor patients and assets. Since its founding in 1991, TeleTracking has expanded so that its applications represent 80 percent of the installed flow automation market. Nurses are just one example, Gallup said. Most nurses are only able to devote one-third of their time to treating patients, while the rest is spent either doing paperwork or trying to find the right person or asset to address a specific problem. “I believe there are a bunch of very good, very smart people doing the best they can in these facilities…What we’re tackling is, how do you get to the point where clinicians in the industry are spending their time doing what they were born to do, which is to provide care,” he said. “We want to eliminate that frustration and get them with the patient more.” Gallup presented testimony to the Ways and Means Subcommittee on Health last month on the issue, and said the discussion boiled down to the need to focus more on how government policy can encourage more work on the problem. “This was really about, how do they get out of the way to allow innovation to happen? They brought up tackling fraud, and my point to them was that fraud is 7 percent of that number, and yet it gets so much more press,” he said. “Seven percent of the problem gets 90 percent of the press, but what we’re talking about from a TeleTracking perspective is that we have eyes on $200 (billion) or $300 billion a year just from operational inefficiencies.” Systems like the ones TeleTracking employs see measurable results, Gallup said. […]

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Posted on Mon, Sep 19 2016

TeleTracking Testifies Before the U.S. House of Representatives Ways and Means Subcommittee on Health

Committee holds briefing focused on innovation and improving access to care through technology PITTSBURGH, September 19, 2016 – TeleTracking Technologies, Inc. was one of four healthcare companies to testify before the U.S. House of Representatives Ways and Means Subcommittee on Health last week.  The hearing, entitled “Exploring the Use of Technology and Innovation to Create Efficiencies, Higher Quality, and Better Access for Beneficiaries in Health Care,” focused on how to improve the quality and efficiency of our health care system while reducing costs. Michael Gallup, President of TeleTracking, was one of the experts invited to the hearing.  Other panelists included Jared Short, Chief Operating Officer, Cambia Health Solutions; Paul Black, Chief Executive Officer, Allscripts; and Greg Long, Chief Medical Officer, Senior Vice President, Systems of Care, ThedaCare. The Subcommittee on Health, chaired by Rep. Pat Tiberi [R-OH], has been working with TeleTracking for a number of months and has seen the impact of the outcomes-based solutions first-hand at The Ohio State University Wexner Medical Center.  Tiberi said, “I have heard from providers back in Ohio about clinician shortages that are jeopardizing access for Medicare beneficiaries who need care.” Ranking Member Rep. Jim McDermott [D-WA] built on the Chairman’s sentiment, “In my opinion, this could be one of the more important hearings we’ve held during my time as Ranking Member of the Subcommittee.  Innovation will be central to our efforts to address rising health care costs.” A shifting healthcare landscape has put more pressure than ever on clinicians, whose central focus should be on providing patients with quality, compassionate care—yet every day they face an avalanche of complex documentation and care coordination tasks.  This is the point where healthcare and technology intersect and where a collaborative approach to finding efficiencies to address the more than $1 trillion in waste is critical.  It is incumbent upon the vendor community to break down barriers and remove administrative burdens by developing groundbreaking tools that create revolutionary change. “Creating efficiency in healthcare goes beyond digitized records,” said Gallup.  “By improving visibility and streamlining logistics through the implementation of centralized command centers, patients have access to timely care—and caregivers are providing the compassionate care they were trained for.  The bottom line is our solutions make it possible to get more patients through the system without cutting resources or increasing costs.” The concept of access was also a key discussion point for the Subcommittee members, especially those representing constituents […]

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If you’re interested in receiving additional information on TeleTracking’s award-winning patient flow solutions and services please contact us by clicking below.

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TeleTracking Awards & Recognitions

We are recognized across the industry for our products and services.

Ctsia Award
Pittsburg Business Times Award
RFID Journal Award
Patient Safety Care Award 2014
TeleTracking - BBH Award