Together, We Can Improve Access to Quality Care

Timely patient access to quality care remains the single greatest imperative of healthcare. And, with hundreds of billions lost globally through operational waste in U.S. healthcare administration, this gap is creating unavoidable urgency from the boardroom to the front lines of care. This challenge can be addressed through the thoughtful implementation of patient flow technology, process enhancements and culture change. Success requires an intimate understanding of the patient journey to now only ensure that there’s capacity to receive critically ill patients, but also to manage patient flow in an orchestrated and streamlined manner.


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Our mission is to optimize health system operations by providing solutions and services that enable the highest quality of care delivery, optimize care coordination to enhance patient flow, and ensure your hospital operations are continually delivering the results you need.

Hospital Command Center Streamlines Patient Access and Throughput

Carilion Clinic, Roanoke, VA

Carilion Clinic, a seven-hospital healthcare network serving more than one million Virginia residents, opted to centralize its operations in order to expedite patient transfers and manage the flow of patients from admission through discharge. Carilion Clinic’s Transfer & Communications Center (CTaC) opened in November 2012.

Upcoming Events

March 2, 2017 | The Royal Wolverhampton NHS Trust, UK

2nd Annual NHS Conference: The Command Centre Model

Creating Capacity through Regional Care Coordination We’d like to take this opportunity to invite you to the 2nd Annual NHS Conference, “The Command Centre Model: Creating Capacity through Regional Care Coordination” at The Royal Wolverhampton NHS Trust on Thursday 2nd March 2017.

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October 22-25, 2017 | Sheraton Grand at Wild Horse Pass, Chandler, AZ

Save the Date for TeleCon17

Delivering Measurable, Sustainable, Patient Flow Outcomes We invite you to join us and hundreds of healthcare professionals from around the globe for TeleTracking’s Annual Client Conference, October 22-25, 2017 at the beautiful Sheraton Grand at Wild Horse Pass in Chandler, AZ.

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From the News

Posted on Mon, Feb 20 2017

In the News: Assessing & Scheduling with Surgical Precision

Paige Patterson, RN, BSN, House Supervisor at University of Colorado Health (UCH), says what she and her clinical colleagues really want when they go to work is “a reliable, positive patient and caregiver experience.” That’s probably the primary goal of practically every other clinician working in a healthcare facility as well — but reaching that goal can be a lot harder than it sounds, especially for those working in the surgical suite, where rarely is anything static or predictable. Patterson works in a clinic setting at UCH but the communication, preparation, planning and efficiency challenges that she faces are similar to some of the obstacles encountered in critical care environments too. At Patterson’s facility, four long halls are lined with exam/procedures rooms, each featuring an exterior light. When the light is on that means there’s a patient inside, maybe a caregiver as well.  Physicians also used the light to signal to staff when lab orders needed processing. Patterson says it wasn’t the best way to track people and events but that’s how it was done. “The lights were not visible unless you looked [or] partially walked down the hall,” explained Patterson. “Oftentimes staff would close curtains in the rooms if they wanted to save it for a patient or procedure. And, patients would wait — and wait — in the exam room because staff had to find the physician to tell them the patient had arrived. Physicians would order labs and activate the light outside the room, and it was the responsibility of the staff to notice the light, but they did not always know which patient was first with the request.” Clearly that strategy was outdated, inefficient and hardly provided the “reliable and positive” experience Patterson and her colleagues were seeking. To get them closer to that goal, UCH implemented TeleTracking’s Clinical Workflow Suite software solution with a real-time locating system (RFID/RTLS). This allowed them to automate those manual processes and remove the unnecessary guesswork that used to gobble up precious time. Today patients are spending 13 fewer minutes between check-in and in-room transfers. TeleTracking platform gives caregivers in halls and dictation rooms a visual of exactly how long a patient has been waiting in the lobby. Now, when patients are assigned to a room their location is immediately updated on the board and an icon also indicates if an RN, MA, DR or mid-level provider is in the […]

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TeleTracking Expands Data-Driven Operational Capabilities with Launch of Predictive Insights and Patient Ready at HIMSS17

Products Proactively Manage Staffing and Patient Throughput Pittsburgh, PA [February 20, 2017]—TeleTracking Technologies, Inc. (“TeleTracking”) is expanding its data-driven operational capabilities with the launch of two new products—Predictive Insights and Patient Ready—at the HIMSS17 Conference & Exhibition, February 19-23, 2017 in Orlando, FL.  Available immediately, the two products make it possible for health systems to optimize staffing and other resources—while improving patient access, clinical outcomes and financial performance.  Predictive Insights advances TeleTracking’s analytics portfolio, enabling improved census forecasting and capacity planning.  While Patient Ready enhances TeleTracking’s throughput offering by giving caregivers the data they need to ensure patients are in the most appropriate level of care—consequently improving throughput and reducing avoidable days.

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Posted on Mon, Feb 13 2017

TeleTracking and Hospital IQ Partner to Deliver a New Level of Operational Clarity that Leverages Existing Data

Strategic partnership includes solution integration and new product development Pittsburgh, PA and Newton, MA, February 13, 2017 — TeleTracking Technologies, Inc. (“TeleTracking”) and Hospital IQ, Inc. (“Hospital IQ”) today announced a strategic partnership to help hospitals and health systems improve patient access, clinical outcomes and financial performance. This partnership enables TeleTracking to integrate capabilities from Hospital IQ’s advanced operations planning and management platform with TeleTracking’s Analytics solution portfolio, in addition to conducting new joint product development efforts.

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Posted on Thu, Feb 9 2017

In the News: Real-time Patient Tracking Helps Patients & Medical Center

Sharp HealthCare Chula Vista Medical Center’s program has decreased bed turnaround time by more than 3 hours Sharp HealthCare’s Chula Vista Medical Center trial of a real-time location system patient tracking program is improving the hospital’s patient management. RTLS, originally used by Chula Vista for asset tracking, was expanded to apply to patients, according to Deanna White, R.N., the hospital’s director of acute care and lead in the system’s implementation.  Each patient is assigned a numbered tag with a barcode, which is scanned and connected to software. Infrared technology and beacons in the hospital pick up the tracker’s signal (pictured right) and immediately update the software.

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Posted on Wed, Feb 8 2017

In the News: Hospital CMO Cuts ER Wait Times in Half

The beginning of a journey — how the University of New Mexico Health System CMO cut ER wait times in half Under the leadership of CMO Irene Agostini, MD, University of New Mexico Hospital — the flagship hospital of UNM Health — reduced the time it took for a patient receiving care to get from the emergency room to a bed from 13.7 hours in March 2015 to 5.8 hours in October 2016.

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To receive additional information on TeleTracking’s award-winning patient flow solutions and services please contact us by clicking below.

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TeleTracking Awards & Recognitions

We are recognized across the industry for our products and services.

Ctsia Award
Pittsburg Business Times Award
RFID Journal Award
Patient Safety Care Award 2014
TeleTracking - BBH Award