Introducing
TeleTracking's Patient Flow Quarterly™
  • The Rise of the Patient Flow Lexicon
  • Carilion Clinic’s Mission Control Center
  • Healing Healthcare
  • Patient Flow Best Practices

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18% reduction in patient length of stay

Improving Hospital Efficiency Through Data-Driven Management — A RAND Corporation Study of Health First, Florida

Click here to download the study

2016 Annual Client Conference, October 9-122016_annual_client_conference_mobile

Improving Healthcare Operations with Real-Time Enterprise Visibility

  • Access to Care
  • Patient Throughput
  • Labor Productivity
  • Quality of Care

Improving Access to Care

By bringing real-time enterprise visibility to patient care demand and optimizing the discharge planning process, TeleTracking improves patient flow, which creates capacity and allows for an improved patient intake process.

TeleTracking can help with:

  • Admissions
  • Transfers and referrals
  • OR case growth
  • Left without being seen
  • ED diversions

Products used

Capacity Management Suite


Capacity Management Suite™

Consulting Services

Consulting Services

Transfer Center

TransferCenter™

Custom Reporting

Custom Reporting Solution™

Community Access Portal

Community Access Portal

Orchestrate

Orchestrate™

Case Study

TeleTracking - Automated Patient Flow System

Children's Healthcare of Atlanta (CHOA)

Automated Patient Flow System Eliminates Diversions for Children in Need of Specialty Care

Despite being one of America’s largest children's hospitals, CHOA had to divert critical cases to other institutions due to the volume of patients coming in. After employing our automated solutions, CHOA has been able to treat nearly 14,000 additional children since 2008.

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TeleTracking - Automated Patient Flow System

Maximizing Patient Throughput

Optimizing workflow from the time a patient arrives to the time they leave allows you to provide better care, decrease overall length of stay (LOS) and serve more patients. By tracking and trending the use of assets along that journey, TeleTracking brings you a complete picture of how to improve resource utilization and eliminate unnecessary costs.

TeleTracking can help with:

  • Discharge efficiency
  • Placement pull times
  • ED & PACU hold times
  • Admissions
  • Discharges per bed
  • Utilization rates
  • OR cases

Products used

Real Time Locating System

Real-Time Locating System

Capacity Management Suite


Capacity Management Suite™

Consulting Services

Consulting Services

Discharge Automation

Discharge Automation

Asset Tracking

AssetTracking™

Patient Tracking Portal

PatientTracking Portal™

Custom Reporting

Custom Reporting Solution™

Orchestrate

Orchestrate™

Case Study

TeleTracking - Lakeland Regional Medical Centre (LRMC)

Lakeland Regional Medical Center (LRMC)

Florida's Busiest ED Eliminates Overcrowding with Process Redesign and Patient Flow Software

As one of the busiest EDs in Florida, LRMC had a reputation as one to be avoided because of overcrowding. Following a 2-year overhaul, LRMC now sets national standards for emergency care, attracting staff across the country to use it as a learning model.

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TeleTracking - Lakeland Regional Medical Centre (LRMC)

Case Study

TeleTracking Case Study - UnityPoint Health Peoria

UnityPoint Health – Peoria

Bringing an End to Device Stockpiling with Real-Time Location Tracking

Already a patient flow client, UnityPoint Health adopted TeleTracking’s Real-Time Locating System (RTLS) – an immediate return on investment and improvement in staff behavior made the decision worthwhile.

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TeleTracking Case Study - UnityPoint Health Peoria

Increasing Labor Productivity

Optimize productivity of clinical, operational and support staff by using TeleTracking solutions, and drive cost savings through a more efficient deployment of resources. Balance workload and drive accountability for continuous improvement with our robust analytics tools.

TeleTracking can help with:

  • Care support performance
  • Nursing time at bedside
  • EVS performance
  • Transport performance

Products used

Consulting Services

Consulting Services

Mobile Solutions

Mobile Solutions

Bed Tracking

BedTracking®

Transport Tracking

TransportTracking™

Asset Tracking

AssetTracking™

Patient Tracking Portal

PatientTracking Portal™

Custom Reporting

Custom Reporting Solution™

Service Tracking

ServiceTracking™

Case Study

TeleTracking Case Study - Regions Hospital

Regions Hospital

TeleTracking technology used to address patient flow issues at Regions Hospital

It was determined that patient flow was impeded by the productivity level of the hospital’s 27 transporters, who were drastically under utilized by other departments. As a result of this inactivity, transporters were prone to returning to the break room, which meant they were rarely in proximity of a new job.

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TeleTracking Case Study - Regions Hospital

Enhancing Quality of Care

TeleTracking allows you to precisely track and report on the hygiene activities and patient-to-caregiver interactions that impact the quality of care patients receive. Create a safer, high-quality care environment for every patient with our real-time solutions.

TeleTracking can help with:

  • Hand hygiene compliance
  • Hospital acquired infections and communication of infection status
  • Patient pull times
  • Patient & caregiver interactions
  • Temperature controlling
  • Device compliance
  • ED wait

Products used

Capacity Management Suite


Capacity Management Suite™

Consulting Services

Consulting Services

Temp Tracking

TempTracking™

hand Hygiene Monitoring

Hand Hygiene Monitoring

Care Interaction Monitoring

Care Interaction Monitoring

Transfer Center

TransferCenter™

Custom Reporting

Custom Reporting Solution™

Case Study

TT Case Study - The Royal Wolverhampton NHS Trust

The Royal Wolverhampton NHS Trust

World's First 'Real-Time' Hospital Increases Hand Washing Monitoring 1000% in 1 Month

As part of a government-sponsored initiative known as Safe Hands, New Cross Hospital in the UK turned to TeleTracking after an installation with another vendor failed. New Cross Hospital is the first hospital to use RTLS as the enabling technology to automate all care delivery support processes.

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TT Case Study - The Royal Wolverhampton NHS Trust

Upcoming events

May 10, 2016 | The Garden City Hotel

Transforming Patient Access: an Executive Forum – New York

Tuesday, May 10, 2016 The Garden City Hotel, Long Island, NY Register Now! Expanding patient access is a complex challenge—especially for health systems dealing with capacity problems or competitive markets.   Join other healthcare leaders this May to discuss effective new patient access approaches: Learn how New York Presbyterian has significantly increased patient access in its ED by centralizing operations and data Hear how St. Elizabeth Healthcare has unified patient intake and placement, and is working to continually improve its patient access and flow Explore potential improvement opportunities for your current workflows in a session led by TeleTracking’s Joy Avery.  Joy is a clinical leader who’s spent more than 10 years facilitating rapid patient access solutions at health systems across the country There is no fee to attend this event and space is limited—so reserve your spot today. Register Now! Intended Audience: CNOs, CMOs, COOs, CIOs, VPs & Directors – Patient Access, Placement, Logistics, Transfer Centers, Physician Liaisons, etc.

More info

May 12, 2016 | MileNorth Hotel

Transforming Patient Access: an Executive Forum – Chicago

Thursday, May 12, 2016 MileNorth Hotel, Chicago Register Now! Expanding patient access is a complex challenge—especially for health systems dealing with capacity problems or competitive markets.   Join other healthcare leaders this May to discuss effective new patient access approaches: Learn how New York Presbyterian has significantly increased patient access in its ED by centralizing operations and data Hear how St. Elizabeth Healthcare has unified patient intake and placement, and is working to continually improve its patient access and flow Explore potential improvement opportunities for your current workflows in a session led by TeleTracking’s Joy Avery.  Joy is a clinical leader who’s spent more than 10 years facilitating rapid patient access solutions at health systems across the country There is no fee to attend this event and space is limited—so reserve your spot today. Register Now! Intended Audience: CNOs, CMOs, COOs, CIOs, VPs & Directors – Patient Access, Placement, Logistics, Transfer Centers, Physician Liaisons, etc.

More info

July 5-6, 2016 |

Digital Health and Care Congress

Date: 5-6, July 2016 Venue: The King’s Fund, London Paul Davenport, Vice President Emergency Services, Carilion Clinic will present at this year’s Digital Health and Care Congress in London on Wednesday, 6th July. 1.50pm: Achieving outcomes of a high reliability organization through the creation of a centralized operations center To coordinate, direct, monitor, and manage operational flow at two hospitals in Virginia and to achieve overall transfer volume, emergency department boarding times, intensive care bed availability, and improved patient transfers throughout the network of hospitals. For more information about this event, click here.

More info

From the news

Posted on Fri, Apr 15 2016

In the News: Process Improvement via RTLS

A real-life Marauder’s Map for the health system By: Valerie Neff Newitt, Executive Insight What hospital leader wouldn’t love a facility-specific Marauder’s Map – a magical document (found in Harry Potter’s Hogwarts School of Witchcraft and Wizardry) showing every room, hallway and secret passageway, as well as what is hidden within – objects or people.  It would be a certain shortcut to process improvement.  Well, guess what?  Some hospitals have them – in the form of real-time locating systems (RTLS). Kevin Capatch, director of supply chain at Geisinger Medical Center, said RTLS has brought marked improvements to the logistics equations at the hospital. To read more of this article click here.  

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Posted on Wed, Feb 17 2016

In the News: Patient Flow Pioneers

Patient Flow Pioneers – How the patient experience has changed in TeleTracking’s first 25 years. Written by Max Green | Becker’s Hospital Review If you plug the search term “patient access” into Google Trends, the system will generate a graph that looks like a hockey stick. In a sense, the uptick in searches for the term patient access also correlates with TeleTracking’s 25-year journey as a patient flow solutions organization, says Kris Kaneta, vice president of marketing for the company. There is a slow rise for decades and then a sharper increase as hospitals and health systems began to focus on driving value by improving the patient experience. “When TeleTracking started 25 years ago, the whole notion of patient flow as a concept didn’t really exist,” Mr. Kaneta says. “In the first part of the 2000s, [healthcare research firm] KLAS assessed a category called ‘bed management,’ which didn’t become ‘patient flow’ until 2011.” TeleTracking has secured the No. 1 position in KLAS’ patient flow category in the five years since its inception. But Mr. Kaneta sees the organization’s most important accomplishment is contributing to a healthcare environment where the concept of patient flow is more visible. It may not have broad impact yet, but providers are beginning to understand the important role that flow plays in patient experience, caregiver experience and a host of other factors. In early February, NewYork-Presbyterian launched its Patient Placement Operations Center, a command center-style hub designed in partnership with TeleTracking to streamline patient flow. Initiatives like this one quickly produce results that show the benefits health systems can experience from better managing patient flow, says Mike Gallup, president of TeleTracking. To read more of this article, click here.

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Posted on Thu, Feb 11 2016

In the News: Patient tracking to help NYC hospital boost efficiency

By: Joseph Goedert It’s the patient-tracking equivalent of an air traffic control center. That’s how Holly Meisner, vice president of patient access, describes the new Patient Placement Operations Center (PPOC) at the Columbia campus of New York-Presbyterian Hospital. The center was co-developed with TeleTracking, the vendor that supplies the six-hospital system with its existing patient flow system. The new PPOC at Columbia has a bank of large screens displaying real-time data from TeleTracking. PPOC measures established metrics for moving patients through the hospital by time-stamping emergency department throughput (for example, how long it takes for a patient to see a doctor or other clinician. A decision to admit a patient creates a bed request from the ER, and the system can record when a bed is assigned and when the bed is occupied, as well as how long it takes nursing to move a patient to an inpatient bed. To read more of this article, click here.

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In the News: New York-Presbyterian launches centralized system, automates patient data

Touted as first of its kind, Patient Placement Operations Center is set to boost patient experience, patient flow capabilities. By Jessica Davis February 10, 2016 New York-Presbyterian has deployed its Patient Placement Operations Center, designed to support the hospital’s existing TeleTracking system. PPOC integrates NYP’s advanced TeleTracking system with automated patient flow data and real-time patient information to efficiently place patients in the right departments for a smoother admission and placement process. TeleTracking was in place within NYP for about five years and was built by senior leadership to combat issues with patient flow among its campuses, which include six main campuses in Manhattan, one behavioral health center in Westchester and two medical centers, among others. To read more of this article, click here.

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Posted on Wed, Feb 10 2016

TeleTracking Celebrates 25 Years of Excellence

PITTSBURGH (February 10, 2016) – TeleTracking Technologies, Inc. (“TeleTracking”) has been named Patient Flow Category Leader for the 5th consecutive year by U.S. healthcare market research leader KLAS. TeleTracking is honored to have been awarded this prestigious recognition of excellence for 9 out of the past 10 years. The award kicks off TeleTracking’s 25th anniversary, and is the continuation of a successful 2015 during which more than 100 new solutions were implemented across client sites. Collaboration was a central theme of 2015, with the establishment of partnerships with GE Healthcare in June and Allscripts Healthcare Solutions, Inc. (“Allscripts”) in December. Another significant milestone in 2015 was the sponsorship of a comprehensive study by RAND Corporation and the resulting report, Improving Hospital Efficiency Through Data-Driven Management: A Case Study of Health First, Florida. The study found that combining information technology, lean methodologies and patient flow principles may help hospitals improve throughput, reduce wait times for hospital beds, increase patient transfers, and save money. TeleTracking also received attention abroad, with our solutions being included in an independent report for the Department of Health by Lord Carter of Coles – Operational Productivity and Performance in English NHS Acute Hospitals: Unwarranted variations. Specifically, the SafeHands program at The Royal Wolverhampton NHS Trust was recognized for its use of real-time locating system (RTLS) technology to improve patient safety. The system allows the Trust to track staff to patient contact time, which help plan rotations and redeploy staff as patient acuity requires. The Royal Wolverhampton NHS Trust achieved another significant milestone in 2015 by centralizing their patient placement process—a pioneering development for the UK market and the NHS. “2015 led to another year of outstanding accomplishments and record growth. We believe this trend demonstrates the growing emphasis on patient access, patient flow and solving the $1 trillion in waste facing the US healthcare system,” says TeleTracking President, Michael Gallup. “We’re also proud to be starting 2016 by being named the Patient Flow Category Leader by KLAS. It’s particularly noteworthy that 98% of TeleTracking clients surveyed by KLAS said they would buy from us again, and believe that we are a great partner for their future.” TeleTracking will showcase its award winning patient flow solutions at the HIMSS16 Conference & Exhibition, February 29 – March 4, 2016 in Las Vegas. Clients from MedStar Georgetown University Hospital and Health First will present their success stories in TeleTracking booth […]

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TeleTracking’s Real-Time Capacity ManagementTM solutions and services
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TeleTracking Awards & Recognitions

We are recognized across the industry for our products and services.

HFMA Award
Ctsia Award
KLAS Categroy Leader Award
Pittsburg Business Times Award
RFID Journal Award
Patient Safety Care Award 2014
TeleTracking - BBH Award