A Centralized Approach and Actionable Data are Driving Results at Intermountain Healthcare

Intermountain Healthcare is an integrated, not-for-profit health system headquartered in Salt Lake City, Utah, with a focus on providing high-quality care that is accessible and affordable to all. They operate 215 clinics; 24 hospitals (includes virtual hospital); and telehealth services across a six-state area, with 3,800 affiliated physicians. Jon Hickenlooper, Operations Consultant-Patient Flow, shares how Intermountain Healthcare uses their commitment to patient flow strategies—and the data generated by TeleTracking SynapseIQ^®—to ensure patients receive the right care at the right time.

What You’ll Learn in Today’s Episode:

• It doesn’t matter where you are when you make the commitment to a patient flow strategy—it’s about the fluidity of process management—and being ready to adjust and evolve with changing business needs.
• Intermountain’s evolution includes a centralized approach to patient placement and bringing their transfer center in-house.
• SynapseIQ has made it possible to have access to actionable data, identify areas for improvement and then implement targeted plans. The data also makes it possible for the team to identify areas where things are working well and where they are surpassing best practices.
• The combination of a centralized approach and actionable data is an important component of their virtual hospital, which makes it possible for hospitalists to assess patients remotely. For example, because the team in patient placement was able to provide a clear picture of the number of available beds on a recent day, the hospitalists were able to get 15-20 patients out of the emergency department and into a bed where they could start to receive treatment.